Work in Washington Veterans Jobs

Career Opportunities: Training Specialist II, Provider Network (24540) Requisition ID 24540 - Posted 08/21/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (2) Job Description Print Preview Job Title Training Specialist II, Provider Network Exemption Status Exempt Management Level n/a Direct Reports n/a Manager Title Director, Provider Engagement Department Provider Relations Pay and Benefits Estimated hiring range $71,340 - $87,200 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This is a hybrid role that will require you to go into the Downtown Portland office 1-2 times a month. Job Summary The Training Specialist II is responsible for all aspects of job-related training and facilitation for employees within the assigned functional area. Functional areas of focus may include customer service, claims, clinical operations, behavioral health, enrollment and/or provider services, enrollment. Core responsibilities include designing, developing and delivering learning programs along with learning aids and materials. Delivery methods include facilitating and conducting instructor led classes (virtually and/or in person) with individuals and groups. The position also creates and maintains measurement tools to help ensure learning goals are met and may assist other CareOregon teams as assigned and available. Essential Responsibilities Collaborate with department leaders to develop department learning and development programs which tie to departmental goals and objectives. Perform gap analysis of departmental strategic business goals to identify areas where training and interventions can contribute to the achievement of the goals; present information and recommendations to leadership. Design, implement, test and refine development programs, course content, instructional tools and delivery strategies based upon knowledge gaps identified by the needs assessment process and strategic business goals. Develop, implement, test, and refine learning aids and materials, such as course handbooks, multimedia visual aids, computer tutorials, process guides and reference works. Work with organizational development team and learning collaborative to utilize best practices, standards, and usage of the Learning Management System. Collaborate with management, supervisors, and employees to gain and share knowledge of work situations requiring advancing knowledge or skills; new development needs may arise from changes in policies, procedures, regulations, business initiatives, technologies or other factors. Evaluate and document the effectiveness of learning programs; improve or remove less effective methodologies. Collaborate with operations leaders to identify performance intervention strategies. Work with individual employees to help improve performance when/if requested by supervisors. Maintain records of development activities and employee progress. Train new members of the team in facilitation methods, materials development, storage practices and department best practices. Guide and work with vendors and suppliers as needed to develop, administer, or deliver learning programs. Act as a facilitator for the department and organization in identifying areas for process improvement and defining suggestions as to the implementation of improved processes. Maintain up-to-date knowledge in all lines of business. Update department policy, process, and training documentation as needed. Organizational Responsibilities Perform work in alignment with the organization's mission, vision