Job Information
Pinkerton Consulting & Investigations, Inc. Training & Engagement Manager - PINKERTONR4863 in Seattle, Washington
The Training & Engagement Manager, assigned to one of Pinkerton's largest global clients, will support the design and delivery of training and engagement programs that engage and develop high-performing personnel who are fully capable of meeting and exceeding their work requirements. This position may be located either in Seattle, Washington or Arlington, Virginia. Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide subject matter expertise in the area of learning and development and workforce engagement.
- Advise teams on training-related matters, including emergent issues and new practices/requirements.
- Conduct needs analysis and governance activities to design or develop suitable training solutions to support ongoing operational needs and workforce development requirements.
- Directly assist with the identification and development of improvement opportunities and other growth or best-practice initiatives globally.
- Conduct engagement sessions, audits, investigations, and other activities to prevent, detect or resolve potential non-compliances or training deficiencies.
- Use effective leadership, communication and facilitation skills to support personnel to achieve the required standards of performance and compliance against program requirements.
- Utilize learning analysis techniques to understand desired learning outcomes and negotiate the proper learning solution for the identified need.
- Evaluate current practices, procedures and service arrangements and lead the implementation of improvements and/or propose viable solutions to achieve efficiency gains.
- Maintain highly accurate documentation/record-keeping in support of training outcomes.
- Build strong positive relationships providing a positive impact on stakeholder/team performance.
- Facilitate opportunities to develop and share best practices amongst key stakeholder groups.
- Be invested in the success of the learners, key stakeholders and organizations.
- Support any other operational or account management activities, as required.
- All other duties, as assigned.
Education, Experience, and Certifications: Degree or similar qualifications in adult/workforce focused education and/or training plus corporate instructional design experience and five years in an adult-learning institution or senior vocational trainer role. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies:
- Strong familiarity with learning management systems (LMS) administration.
- Working knowledge of adult learning theory, curricula, mixed-mode training delivery, and instructional design.
- Understanding of online, virtual, and classroom training and workplace coaching.
- Knowledge of needs analysis, assessments, design, and training program evaluations.
- Knowledge of learning and development concepts, solutions, frameworks, and methodologies.
- Working understanding of accessibility requirements.
- Clear and concise written and verbal communication skills.
- Effective client orientation and results driven.
- Strong root cause analysis and problem resolution skills.
- Attuned to quality and best practices.
- Able to work independently under a self-initiated mindset.
- Computer skills; Microsoft Office and Learning Management Systems.
Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
Exposure to sensitive and confidential information.
Regular computer usage.
Occasional reaching and lifting of small objects and operating office equipment.
Ability t