Motorola Solutions Tier 1 Tech Support Representative (Us Remote) in Seattle, Washington
Company OverviewMotorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.Department OverviewTier 1 Customer SupportJob DescriptionThe Tier 1 Tech Support Representative responsibilities include: Diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.Additionally, they will communicate actively with other departments detailing specific customer's issues.Answer Inbound Technical Support Calls (about 30 to 40 calls/day)Track and resolve issuesInterface with Tier 2 on customer issues and commentsHelp Maintain online Knowledge BaseProvide Technical Assistance to Regional Sales Managers dailyAnswer after hours calls from customersCustomer AdvocatePreferred Experience:Demonstrated inbound Call Center experience (1 -2 years' experience preferred)Previous technical support/engineering/trouble shooting experienceExtensive PC/Networking troubleshooting experience desiredA+ Certifications (preferred but not required)#LI-DB1Basic RequirementsAssociate Degree degree (or higher) or minimum 1-2 years of demonstrated inbound Call Center experienceLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Vaccine RequirementMotorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, VisionbenefitseffectiveDay 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.