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VMware Technical Support Engineer (Federal) (3rd Shift Sunday Night - Wednesday Night, 4x10) - Opportunity for Working Remotely in Seattle, Washington

Job Description

Technical Support Engineer - 3rd shift 10PM-7AM - 4x10

The Elevator Pitch: Why will you enjoy this new opportunity?

If you are interested in a new challenge and want to work with the leader in virtualization and cloud computing, then VMware has the opportunity for you! Our teams are collaborative and supportive. Once you begin your journey with VMware, you will have the very best support from your teams, managers and throughout our VMware community.

VMware will provide you with support from the outset, through coaching, training, and learning, allowing you to develop your career as you progress. VMware is willing to invest in you and wants you to achieve your goals as we help to guide you along. We understand that taking up an opportunity with VMware is an investment both in you now, and for the future – VMware will always be supportive to you in this new challenge.

What is the primary need, technical challenge, and/or problem you will be responsible for?

VMware supports our customers' technical issues each day with new problems to solve. Our local technical teams collaborate to fix customers' issues. Our customers rely on us to help them ensure their VMware environments are stable and working as they should.

Your key role will involve providing support to our customers using VMware's solutions. You will be tasked with and be involved in researching, reproduction, and troubleshooting to resolve our customers' issues.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

  • Work with our customers to guide and support them throughout any difficulties in their environments when they look to VMware to help them.

  • Work closely on troubleshooting analysis and reproductions of our customer issues to help drive faster resolution of their technical requests.

  • Achieve your VMware Certified Professional qualification within your first six months.

  • Create great documentation while building out our knowledge articles to deflect and help our customers issues, while sharing that knowledge to empower our customers to resolve issues on their own.

  • Collaborative thinking and working within the teams to deliver a faster resolution of our customers' issues while sharing that knowhow that assists our global teams in building better knowledge in those teams

  • Regularly attend your team’s technical training to further build your knowledge and gain further industry certifications.

  • Work with your team’s senior engineers, both locally and globally to share ideas and better collaborations that will drive better learning across our centers.

  • Participate in technical communications within the technical support teams to share processes and learn about new technologies.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Once you have completed your in-depth training, you will join your team of experienced engineers. The team will coach and guide you to deliver and use your new knowledge to resolve our customer issues.

VMware strives to have a strong balanced team that encourages inclusivity and great thinking; we want to strengthen our existing teams and generate new ideas and awareness as we are always looking to improve. We want open and collaborative communication to forge help new ideas and solutions while giving you the training and the tools to support and solve our customers' complex issues.

Technical Requirements:

  • Hands-on experience with virtual datacenters using vCenter andESXi

  • Good understanding in at least one of the following technologies: Networking, Storage, Linux, TCP/IP, Windows, and Cloud

  • Good social, communication and customer service handling skills are required in order to work successfully with customers in highly dynamic situations.

  • Understand the needs of customers, their urgency to have issues resolved so that their environments are stable and fully productive.

  • A logical approach to problem-solving and troubleshooting technical problems

  • A desire for learning new technologies and a willingness to understand how to utilize them in a customer-facing environment.

  • Ability to follow standard engineering principles and practices.

  • Direct customer-facing Technical Support experience

  • Experience dealing with various global customers/partners, maintaining and establishing a relationship with them while keeping them up to date with all relevant open issues and on-going projects

  • Able to handle escalations with demanding customers at a technical and management level

  • Ability to research problems and document their solutions

  • Demonstrated ability to manage time efficiently, balancing competing priorities

  • Fluent written and verbal communication skills in English.

  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • 40 hours of paid time to volunteer in your community

  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

  • Healthy and local inspired snacks in all our on-site pantries

FOR COLORADO BASED CANDIDATES:

“For Colorado based candidates the hiring range for this position is typically $24.04-$32.21. The actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at https://benefits.vmware.com/ .

*Note: Disclosure of Colorado pay and benefits required per sb19-968.”

3rd shift 10PM-7AM - 4x10 Mountain Time

Equal Employment Opportunity Statement

VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics.

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category : Client Support

Subcategory: Technical Support

Experience: Entry Level

Full Time/ Part Time: Full Time

Posted Date: 2022-01-14

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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