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Description

Are you a Senior Program Manager interested in having a global impact on how AWS scales expertise? We are building global communities of experts across the AWS technical field to enhance our ability to onboard, develop, enable and scale our worldwide Specialist resources. These Technical Field Communities (TFCs) play a critical role in how we scale technical knowledge to our internal and external customers. We need an experienced Program Manager to drive expert learning efforts across AWS by developing a skills complexity model and leading the strategy for expert engagement in learning events for AWS and our customers across the globe.

As the TFC Scaling Lead, you will partner with technical leaders across AWS to define 100-400 skill levels and utilize the TFC mechanism to calibrate them. This includes sourcing how effective and engaging training and readiness programs are managed. You will own the planning and logistics of our program’s yearly learning event called “TFC Summit Week” (2,000+ in-person and 20,000+ virtual attendees). And you will simplify the model for expert engagement in internal learning events and other AWS events like re:Invent and regional summits.

The ideal candidate has experience driving learning & development programs for a technical field organization, and exhibits strong program management capabilities with high levels of ambiguity. They are passionate about cloud technology and what it can provide. They are comfortable in a fast-paced, deadline-driven environment, and are able to negotiate trade-offs and identify risks while managing multiple program/project deliverables.

Join us at the forefront of the cloud computing movement and be a part of changing the way the world implements IT.

Key job responsibilities

Develop a skills complexity model with specialist leaders to measure learning milestones & rollout across existing technical curriculums to upskill the technical field

Plan & deliver our program’s yearly learning event “TFC Summit week”

Simplify/execute the model for our program’s involvement in marketing events (re:Invent, re:Enforce, AWS summits) and geo based learning events across the world

Build and deliver learning initiatives that facilitate knowledge sharing and collaboration for the global technical field

Build and partner on mechanisms to measure and track readiness of field employees and provide thought leadership into ongoing programs and/or projects

Build mechanisms to ensure programs are updated on a continual basis, based on customer/stakeholder feedback and data

Present and lead conversations about projects, issues, solutions, metrics and strategy to leadership and stakeholders

Balance concurrent priorities while managing stakeholder expectations and communicating progress effectively

A day in the life

As the TFC Scaling Lead, you will focus on how we enable the next generation of experts, drive delivery of one-to-many events, and partner with global stakeholders across organizations to delight customers at scale. You will work with our communities of experts to understand the curriculums of each specialization, update their mental models, and create metrics/mechanisms to inspect the success of learning programs. You will partner with each specialist team and stakeholders across AWS to plan events.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.

About the team

Mission

The Technical Field Communities (TFC) Program helps customers effectively utilize AWS by driving knowledge-scaling initiatives, promoting thought leadership, and connecting experts across the technical field.

Vision

Our vision is to have the right resources for customers to succeed in their cloud journey.

TFC Tenets

• Every AWS employee has the opportunity to join a TFC. Growing a broad network of domain experts enhances our overall understanding of the customer experience.

• Healthy communities require investment from members. We drive engagement by aligning member activities with organizational goals.

• We strive for operational excellence. Successful and innovative practices within TFCs are identified and leveraged across the program.

• We look for ways to pivot one-to-one engagements into one-to-many opportunities.

• TFCs magnify the voices of the technical field. We collect and escalate customer signals to shape AWS services.

• We leverage the scale of the TFC program to provide opportunities to members that are difficult to obtain on their own.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 5+ years of program or project management experience

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to determine and drive improvements

• Bachelor’s Degree, or equivalent experience working in technology industry

• Experience driving learning & development programs (eg – corporate training or related field)

• Working knowledge of cloud computing technology concepts

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Advanced degree in in business, program management, operations, adult education, organizational development, instructional design or related field

• Industry certifications in instructional design or curriculum development

• AWS Certified Cloud Practitioner, Solution Architect Associate, or equivalent experience working with Enterprise IT concepts

• Experience with standard methodologies via industry certification (e.g. PMP, 6 Sigma, ITIL, Agile, OpenGroup, IASA)

• Experience working with Learning Management Systems (LMS), adult/corporate learning, training practices and certification programs

• Experience in a cross-functional and global environment, demonstrating cultural sensitivity, and earning trust from all stakeholders

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.