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Amazon Corporate LLC Technical Account Manager, Onsite Publishing in Seattle, Washington

The Onsite Publishing Team is transforming Amazon.com by helping customers discover and research what they want to purchase. This leads customers to make the best buying decisions by bringing third party content into Amazon.The vision for the Onsite Publishing Team is to increase convenience for customers by making Amazon a one-stop-shop for product research and discovery-through sourcing, integrating, valuing, and incentivizing third-party content on Amazon.This program sources high-quality content from third-party publishers and influencers at scale (e.g. Wirecutter, Consumer Reports or Digital Trends), vends it across Amazon (e.g. Search, Detail Page, other), and monitors content performance. We believe that providing relevant, quality content across Amazon will increase long-term customer engagement along with product discovery and research.We are looking for a Technical Account Manager to help shape the future of OSP. The role is focused on bringing new publishers successfully into the program, driving success for publishers and leveraging key learnings to improve the program. You will work hand-in-hand with internal product managers, business development managers and engineers to communicate customer needs and help design relevant solutions. You will also work closely with customers to assist with integrations and optimizations. When custom solutions are needed, you will work closely with the team, by representing the operational needs of the customer, and aligning with the capabilities of OSP. You will recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.Your Responsibilities:* Deliver timely, accurate and professional technical assistance to all internal and external customers* Provide technical guidance to publishers and their development teams* Track and quantify publisher operational challenges to provide requirements for automation, tool improvements, and standard operating procedures* Work with engineers, PM teams, and management to improve the publisher experience* Data driven and demonstrates good working knowledge of metrics, KPIs and SLAs and put them to practice in delivering results* Demonstrate excellent time-management skills and the ability to work independently* Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goalsReview publisher feedback, investigate possible product issues, and work with different parties to resolve them** Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, or a related field* 1+ years of experience in a technical, digital operations, or systems support role with some customer-facing responsibilities* Ability to communicate professionally in both written and verbal form* Ability to understand technical subjects and connect multiple underlying issues* Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations* Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders* Ability to deliver results independently in a fast-paced, rapidly changing environment with a strong sense of ownership* Ability to understand and communicate business and technical needs* Graduate degree, MBA, or equivalent work experience* Experience with MySQL/MSSQL, DynamoDB, or other database related systems* Previous experience with vendor management, digital content pipeline and ingestion, TAM, PM, System Admin, or QA role* Experience streamlining disparate processes and systems into a cohesive workflow* Previous experience using creative and analytical problem-solving skills to deliver complex solutions* Experience in the affiliate, or con

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