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First American Title Insurance Company Team Lead, Title Operations- Remote in Seattle, Washington

Company SummaryFirst American Financial Corporation (NYSE: FAF) operates through its family of companies to help people achieve and protect their dream of homeownership. First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. With experience dating back to 1889, First Americanis a leading provider of title insurance protection and settlement services to the real estate and mortgage industries.More information about the company can be found at www.firstam.comJob SummaryJob Summary:Reports to department managerAnswers routine day to day questions received from teamProvides leadership, coaching and mentoring to teamResponsible for supervising special projects assigned by department manager, tasks may include delegating responsibilities to other team membersImmediately escalates issues/concerns to department managerAssists department manager in the following tasks:Meeting department goals and timelinesManaging existing pipeline and assisting in future resource planningEstablishing and maintaining effective procedures for department processesTraining new employees and cross-training existing employeesConducting weekly or monthly audits of key functions within the departmentConsistently acts in accordance with Vacation Ownership Services' Golden Rules and exhibits core First American valuesPerforms other duties or projects as assignedTeam Lead will not have any direct reportsResponsibilities:In addition to managing personal pipeline tasks, the Team Lead will also be responsible for the following:Monitors, allocates and shifts all onshore tasks and pipelines to meet divisional and client service level arrangements. Reports on back-log and products outside of service level to manager.Performs all internal Quality Control checks on in-house title employees and tracks ratings to measure individual and overall team results. Provides one-on-one coaching when needed in order to improve quality ratings and workflow efficiencies.Takes lead in training on new projects and provides continuous feedback on projected timelines for rollout, including, but not limited to, system resources required, headcount allocation, development of training materials and other pertinent information specific to the project.Assists the Manager in the identification of potential process improvements plans and areas where training is required. Works with the Manager to develop a comprehensive training and roll-out process.Immediately escalates any items of concern to the Department Manager and when appropriate, also presents an action plan for correction.Creates resources and tools to be utilized within the division for daily processing and business continuity. Establishes a protocol and periodically ensures the resources and tools are being appropriately utilized. Responsible for periodic updates as required.Works on special projects, as required, to meet client expectations and provide divisional cross-training to ensure resources can be allocated when needed.Knowledge and Skills/Technology UsedExcellent verbal and written communication skillsPeople/leadership/interpersonal skillsResearch skillsComplex problem solving skillsAbility to work well under pressure and remain flexible to changing schedules and demandsSolid administrative skillsParticipative leadership style - advocates team conceptsAble to establish credibility and be decisive, coupled with the ability to recognize and support the organization's preferences and prioritiesResourcefulTypical EducationHigh School diploma or equivalentTypical Range of Experience4+ years related experienceDemonstrated leadership skillsSearch and title examination experienceLicense or CertificationTitle Agent license preferred but not requiredBased on eligibil