Fred Hutchinson Cancer Research Center Team Coordinator in Seattle, Washington
The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Team Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other SCCA departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
Schedules all patient appointments related to treatment within the SCCA as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests
Recognizes emergency situations and initiates correct code procedures
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff
High school graduate or equivalent
One year of customer service experience
Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
Ability to work in a high pressure, time-sensitive, and complex health care environment
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
Active listening skills
Ability to build relationships while maintaining appropriate boundaries
Ability to work independently, organize, and prioritize concurrent responsibilities and demands
Ability to use a mouse, navigate computer programs, and use email in a business setting
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Ability to identify and triage issues appropriately
Attention to detail to ensure scheduling accuracy
Bachelor's degree (BA or BS)
Familiarity with medical terminology
Previous medical office/hospital experience coordinating physician appointments and patient services
Prior experience utilizing an electronic medical record system and/or an automated scheduling system
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External Company URL: http://www.fredhutch.org/careers
Street: 825 Eastlake Ave E