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Fred Hutchinson Cancer Research Center Team Coordinator - Infusion Services in Seattle, Washington

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.

  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.

  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.

  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.

  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.

  • We are responsible. Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.

The Team Coordinator serves as the primary point of contact for the scheduling concerns and coordination of patient related appointments in Infusion Services and Clinical Trials Unit (CTU). The incumbent will interface frequently with the Clinic Staff and Infusion/CTU charge nurses. This position is responsible for coordinating incoming calls related to same day requests, communicating effectively and proper follow-through based on process guidelines. Responsibilities include:

  • Coordinates patient schedule with Clinic TC and Infusion/CTU charge nurses

  • Communicates effectively to all team members via telephone and email in an effective and timely manner

  • Works collaboratively with other Team Coordinators as needed to assure accurate scheduling

  • Documents information on all communications in a complete and accurate manner

  • Understands Infusion/CTU flow and is able to prioritize and problem solve request with ease

  • Supports goals and objectives of the Infusion Services by participation as a team member in projects and/or work assignments

  • Regular attendance and punctuality are essential functions of this job in order to carry out the primary responsibilities

Required:

  • High school graduate or equivalent

  • One year of customer service experience

  • Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands

  • Ability to work in a high pressure, time-sensitive, and complex health care environment

  • Ability to demonstrate sensitivity and empathy in an emotionally challenging environment

  • Active listening skills

  • Ability to build relationships while maintaining appropriate boundaries

  • Coping skills

  • Ability to work independently, organize, and prioritize concurrent responsibilities and demands

  • Ability to use a mouse, navigate computer programs, and use email in a business setting

  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner

  • Ability to identify and triage issues appropriately

  • Attention to detail to ensure scheduling accuracy

Preferred:

  • Bachelor's degree (BA or BS)

  • Previous medical office/hospital experience coordinating physician appointments and patient services

  • Familiarity with medical terminology

  • Bilingual skills

  • Prior experience utilizing an electronic medical record system and/or an automated scheduling system

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

ID: 19712

External Company URL: http://www.fredhutch.org/careers

Street: 825 Eastlake Ave E

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