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Expeditors Support Specialist - EXP.O NOW, IS Customer Experience in Seattle, Washington

"We're not in the shipping business; we're in the information business." -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

EXP.O NOW is Expeditors' premier customer-facing product. It is highly visible and exclusively focused on delivering value by creating industry-leading solutions that leverage cutting-edge technologies. The group is dynamic, exciting, and fun with high expectations to deliver best in class results with the timeliness to capture eager markets. We're breaking ground on so many possibilities - applying new technologies to solve complex problems, taking innovative approaches to software development and analytics. Come join an amazing group of people and help us deliver first-class results!

The Support Specialist is a key role on the EXP.O NOW production support team, which is responsible for handling incoming requests from our customers and our global operations teams. The support role involves understanding business problems and opportunities while applying technical skills in the support and enhancement of critical production systems. The ideal candidate would be able to learn how to visualize our entire system, see how the pieces interact, understand how the data flows, and root cause system issues.

MINIMUM QUALIFICATIONS

  • Exceptional customer service

  • Superior organization skills

  • Ability to create instructional and technical documentation

  • Problem solver

DESIRED QUALIFICATIONS

  • Resolve problems creatively using technology

  • Skilled in applying a variety of triage and analysis techniques

  • Knowledge of Unix, scripting, SQL and programming languages

  • Previous work experience

  • Degree or comparable work experience

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Position is full time (40 hours per week) Monday through Friday. We are a business professional attire company.

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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