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Our client, a leading innovator in voice technology, is seeking a Support Engineer I to join their team. As a Support Engineer I, you will be part of the Alexa Audio Team supporting engineers, scientists, and product teams. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a collaborative mindset which will align successfully in the organization.

Job Title: Support Engineer I

Location: Seattle, WA

Pay Range: $24-$27/hour

What’s the Job?

• Own and define the triage mechanism for troubleshooting system failures.

• Support all audio-related features including playback and recommendations.

• Collaborate with engineers, scientists, and product teams to address wire deviations.

• Identify and escalate root causes of system issues to relevant teams.

• Analyze failure patterns and recommend system improvements to enhance audio quality.

What’s Needed?

• 2+ years of relevant work experience.

• Bachelor’s degree in Computer Science or relevant experience.

• Strong troubleshooting and problem-solving skills.

• Familiarity with APIs and logical problem-solving.

• Ability to handle complex triage scenarios and escalate appropriately.

What’s in it for me?

• Medical/Dental/Vision Insurance

• 401k Savings Program

• Opportunity to work in a cutting-edge industry

• Collaborative and innovative work environment

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN) helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We provide skilled talent and meaningful employment for millions across a wide range of industries. Recognized consistently for our diversity and ethical standards, we have been named one of the World’s Most Ethical Companies for 13 years.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.