Work in Washington Veterans Jobs

Req #: 226682

Department: CONTINUUM COLLEGE

Posting Date: 09/18/2023

Closing Info: Open Until Filled

Salary: $4906 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf) This position is eligible for a hybrid schedule

UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.

Diversity and respect for all, is a core value of UW Continuum College. We are committed to improving access to education, removing barriers to entry, and viewing our work through an equity lens. We believe our organization is better when diversity of thought, practice, and experiences are not only welcomed but celebrated. We are passionate about creating, and supporting an inclusive working and learning environment for all students, staff, and faculty.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. UW Continuum College (Continuum) expands the reach of the University of Washington with programs like UW Professional & Continuing Education (PCE), International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment, and time constraints, increasing access to knowledge for more people. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.

Continuum has an outstanding opportunity for a Student Support Specialist within our Enrollment Services team. The Student Support Specialist is responsible for handling inquiries from, and communications to, current students in our certificate programs and is a subject matter expert regarding admissions policies and procedures and the operational steps that guide students from a strong start in their program through completion. Specialists are responsible for ensuring a smooth transition of responsibilities from the Enrollment Coaches as well as delivering a strong, service-oriented first impression to stealth applicants. This position must work effectively across operational teams within Continuum, with academic and other support units across the University. In addition, the Specialist is responsible for many key processes and complex tasks that are central to the success of these self-sustaining programs. Areas of knowledge & expertise will include some coaching methodology, strong-start tactics, re-enrollment strategies, and operational tasks.

RESPONSIBILITIES: STUDENT COMMUNICATIONS:

• Engage current students to ensure strong re-enrollment and retention outcomes

• Write, edit, and distribute email communications tailored to current student’s needs

• Conduct strategic call campaigns to student audiences in accordance with PCE & Enrollment Services target programs or populations

• Meticulously maintain, track, and monitor student records in Continuum’s customer relationship management system

• Provide exceptional customer service, leaving a positive impression of the University and of Enrollment Services with each student; this includes responding promptly to voicemails and emails in accordance with team guidelines

• Assist students in completing third-party funding requests including but not limited to: WorkSource, AmeriCorps, Veterans Program Administration

• Serve as subject-matter-experts on policies and procedures.

• Serve as a day-to-day decision-maker in resolving situations related to current students for a portfolio of programs.

• Maintain Enrollment Service’s written-processes and training materials including Shared Drive content and Continuum Knowledge base.

• Handle individual transfer, deferment, and withdraw requests as it relates to Continuum policies.

• Complete quarterly data maintenance of PCE proprietary student databases.

• Process applications and tracking for single course enrollments or standalone courses.

• Assist with current student insight reporting and analysis.

• Provide project leadership on special assignments as needed. Never-ending pursuit of Excellence: Enrollment Services focuses on coaching students using practiced methodologies that focus on developmental coaching and growth mindset. We practice those same philosophies internally. Team members will actively engage in monthly coaching methodology trainings and coaching call debrief discussions with a focus on professional development and employee-led development. In addition to student enrollment coaching, the team will have additional professional development this year focusing on retention coaching and career coaching. Minimum Requirements: Bachelor’s degree and at least two years of increasingly responsible administrative experience. The candidate should have a strong working knowledge of Microsoft Office Suite and intermediate proficiency in the use of Internet technologies and database systems.A successful candidate will:

• Proficiency in using customer management systems, or aptitude in learning new systems quickly

• Skills and experience in communication including writing, editing, and proofing

• Excellent customer-services skills including demonstrated cultural competence for serving a varied student population

• Demonstrated effectiveness in managing multiple priorities and programs within a highly complex organization.

• A record of cultivating a strong team environment for achieving the goals of the organization within a customer service environment.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.