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Description

Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver outstanding customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact center), is a self-starter, and is willing to operate both tactically and strategically. As a key team member in this fast growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers’ business.

Key job responsibilities

• Drive revenue in a defined territory with multiple account teams and partners.

• Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross-functional team to originate and close opportunities that drive Amazon Connect revenue.

• Build deep relationships with customers to fully understand their business, solutions, and technical needs.

• Develop and execute against a comprehensive account/territory plan supporting multiple account teams to drive achievement of revenue and win goals.

• Create & articulate compelling value propositions that address specific needs of your customers.

• Build, manage, and close a pipeline of Amazon Connect revenue in your territory.

• Drive business development initiatives in your territory in partnership with Go To Market Strategy team and Partner Development resources to help expand market penetration for Amazon Connect.

• Prepare and give business reviews to AWS senior management teams.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience

• 5+ years of business development, partner development, sales or alliances management experience

Preferred Qualifications

• 5+ years of building profitable partner ecosystems experience

• Experience developing detailed go to market plans

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.