Nordstrom Sr. Voice Engineer in Seattle, Washington
A Senior Engineer 1 is part of a key team of Nordstrom Technology professionals that applies
We are looking for an individual to support Telecommunications systems and ensure service level expectations are met. The ideal Senior Contact Center Voice Engineer is experienced, results oriented and committed to providing outstanding customer service every day.
A day in the life...
Support and enhance Contact Center solutions based on platforms from Avaya and others
Ensure high availability of 24X7 production systems
Participate in on-call rotation
Support the deployment of Contact Center technology and infrastructure for contact center locations
Analyze and resolve complex service issues
Provide on-site consulting services to the enterprise, including support for short- and long-term projects
Integration of contact center applications and existing network and hardware infrastructure
You own this if you have...
6+ years’ experience with IP Telephony and Contact Center Application technical support
Expertise with AVAYA Aura System, Communication Manager, and Session Manager including vector scripting and Avaya One-X Agent client support
Skilled at integrating other ancillary voice products, such as Verint Witness recording platforms, Aspect WFM, Avaya AES, and E911 platforms
Strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS
CCNA and ITIL framework are a plus
Avaya Certifications are a plus
Highly analytical; ability to research questions and review facts to make accurate decisions
Ability and willingness to participate in on-call rotation to monitor systems for expected performance and respond to errors and emergency problems
Ability to work independently
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .
© 2020 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.
Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.
We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEART
We treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGING
We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WIN
We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVES
We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!