Amazon Corporate LLC Sr. Technical Writer in Seattle, Washington
Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from startups to leading web companies to Global 500 companies in every major industry. Increasingly, these companies are looking at AWS not just as a technology provider, but as a strategic partner that can speed their ability to innovate in the fast and ever-changing digital economy.As a member of AWS Worldwide Revenue Operations, you will play a critical role in helping us achieve our mission to build the most efficient sales organization in the world. You will be part of the team chartered with building the AWS Sales Governance Playbook, the definitive guide for how the global AWS field should operate at each stage of the sales cycle and leverage a growing ecosystem of programs, tools, and engagement strategies. As the lead writer and producer for the playbook, you will be responsible for distilling information-heavy sales policies and processes into clear, concise documentation that is easy for sellers to consume and understand. In addition to writing and editing content, you will also contribute to the information experience design on the AWS sales portal, ensuring playbook content is organized and presented in a way that fosters efficient and effective understanding.Responsibilities:* Manage all aspects of playbook production-writing, editing, design, and distribution.* Collaborate with sales process owners to develop a deep understanding of our sales practices and then devise a strategy for documenting the information in a user-focused format.* Proactively engage with process owners to address gaps in content coverage, asking great questions to advocate for sellers.* Ensure that all written content is up to the highest quality standards and maintains complete fidelity to accuracy and proper handling of sensitive data.* Lead discussions with the sales portal UX team to design templates, decision trees, and other digital information experiences that make content consumption easy and remove barriers to understanding.* Track content effectiveness metrics and utilize that data to fine tune messaging and/or content design.The ideal candidate shows serious obsession for our sellers and works backwards from their needs to create great information experiences. You are an exceptional writer and editor who excels at conveying complex concepts in a highly readable, user-focused format. You have high standards and an unwavering attention to detail, even under tight deadlines. You have the experience needed to lead conversations with subject matter experts about project strategy, issues, and solutions, and have demonstrated leadership in delivering results in an ambiguous and rapidly changing environment.Other preferred locations: Seattle, WA/ Dallas, TX/ Boston, MA/ Arlington, VA/ or other locations in the US where Amazon has a presence will be considered.Basic Qualifications* Bachelor's degree in English, technical writing/communication, or a related discipline, or comparable professional experience.* 5+ years' experience writing or editing user documentation.* Excellent writing and editing skills with a demonstrated ability to present complex and highly detailed information, clearly and concisely.* Exceptionally high standards and attention to detail.* Portfolio of writing samples.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.