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Description

Amazon Selling Partner Developer Services is seeking a results-driven, nimble, and customer-obsessed technical writer to be part of a team that is re-defining developer content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a terrific technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation.

The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.

Key job responsibilities

• Develop documentation via collaboration with Subject Matter Experts (SMEs)

• Flexibly alternate between content creation and editing tasks for a variety of technical content assets

• Author content according to a style guide and identify necessary style guide updates and improvements

• Manage a weekly work queue of documentation requests

• Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them

• Constantly advocate for improvements to the customer experience and documentation quality standards

• Appropriately identify issues needing escalation

• Able to act in an advisory capacity to teams creating draft source documentation

Basic Qualifications

• 5+ years in a technical writing role

• Experience writing according to style guide

• Experience working directly with engineers and subject matter experts

• Experience managing a work queue in an issue tracking system (Jira, Team Foundation Server, etc)

• Experience creating actionable content plans

• Experience with Git, GitHub, Markdown, authoring tools, repository management and source control systems

Preferred Qualifications

• Degree in Communications, Computer Science, English or a related field

• Experience maintaining a style guide

• Experience working in an Agile environment

• Familiarity with Open API and Swagger specifications

• Experience in a programming language, such as Java, C#, or Python

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.