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Uber Sr. Technical Program Manager - HR / Service Delivery in Seattle, Washington

About the Role

The Uber IT Engineering team plays a meaningful role executing high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our products, operations and engineering organizations!

People Tech is a team that sits within IT Engineering as a multi-functional team tasked with enabling technology to drive the employee experience. As a Technical Program Manager on People Tech, you will partner with multiple teams within Uber HR and IT Engineering to structure and drive a wide range of sophisticated cross-team technical initiatives. Specifically, the TPM will be responsible for the problem space, work closely with diverse business and engineering leads to conceptualize solutions, organize/align multiple engineering teams for delivery, and drive execution. They will look for ways to standardize, ensure execution is efficient and consistent, and set accountability by supervising progress, resolving dependencies, identifying issues, evaluating risks, and presenting status to upper management and project stakeholders.

The TPM will intrinsically act as a mentor to engage and energize the engineering teams to achieve daring, time bound goals!

What the Candidate Will Do:

  • Partner with the Product Manager to define the implementation strategy and engineering requirements.

  • Manage Tech implementation and rollouts from requirements gathering stage to sunset

  • Interface with 3rd party vendors, internal engineering teams to estimate work efforts, define breakthroughs and manage resources.

  • Track Engineering progress, resolve dependencies, evaluate risks and communicate status and issues to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals.

  • Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations and provide support to teams balancing challenging priorities. Drive results proactively.

  • Prepare and coordinate updates to leadership across the organization

  • Advise external teams on the feasibility of enhancements

  • Develop an end-to-end rollout plan for new products and enhancements, and project-manage launches

  • Manage products post-launch support and surface and advocate key insights from the business to inform product improvements

Basic Qualifications:

  • 7+ years as a TPM or Engineering Manager focusing on IT/Enterprise systems with

  • Unwavering technical implementation/configuration experience in ServiceNow, or as a key partner with their ServiceNow team.

  • Strong understanding of program management methodologies, technical project management, and ServiceNow and other HR systems.

  • Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts, and metrics

  • Strong interpersonal skills to prioritize multiple, high-reaching priorities simultaneously

  • Brilliant analytical skills with track record of using objective data and metrics to back up assumptions, recommendations, and decisions

Preferred Qualifications:

  • Deep understanding of the HR technology ecosystem

  • Experience with implementing ServiceNow

  • Experience with ATS (Application Tracking systems).

  • Experience with building internal solutions while working with multiple stakeholders.

  • Proficiency in applications such as JIRA

  • PMP & Agile certifications

For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-