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Description

Are you interested in driving projects that accelerate how teams deliver high-quality features used by millions of customers on Amazon’s Shopping website and mobile applications? Are you passionate about building systems that scale across the diverse and complex delivery models ensuring that teams meet the high bar while not requiring them to be experts in specialized customer needs? If yes, you should consider joining our Worldwide Stores Accessibility Team. We are launching a series of new services to enable builder teams across Amazon to deliver products that are born accessible and we are looking for a strong technical program manager to help revolutionize the way builders work to deliver great experiences for our customers with disabilities.

Key job responsibilities

As the Sr TPM, you will collaborate on and execute programs that scale across the entirety of our Worldwide Stores businesses and support thousands of teams worldwide. In your role you will own management of the lifecycle of cross-functional programs, as well as the development of mechanisms and tooling that simplify the way teams build and test experiences that exceed expectations and delight our customers with disabilities. You will be responsible for governing our accessibility policy, defining best practices, driving strategic decisions, and conducting internal as well as external risk assessments across 100+ partner organizations. You will define requirements for program tools that enable our central hub to assess, track, monitor, and report on the current state of accessibility. You will be responsible for driving the technology projects building systems that remove the complexity from stakeholder interaction providing them with clear goals and opportunities for continuous improvement.

The right candidate will possess a strong technical program management background, will have demonstrated strong judgement and communication skills, an ability to articulate a long-term technical vision, and possess a continuous focus on improving process, productivity and scale. You use your technical background and engineering best practices to drive simple and coherent approaches for the architecture and system design of our services and have proven leadership skills aligning a technical team behind your priorities. You are detail oriented with an ability to think outside the box and are driven to deliver results in a fast-paced environment. This means you are able to identify, anticipate, assess, track, and mitigate issues, risks, roadblocks and escalations at multiple levels.

A day in the life

You will lead the projects to architect and design program tools and mechanisms designed to support a large-scale and cross platform environment

You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

You will break abstract goals into attainable, measurable work items

You will collaborate with engineering leaders and create program structure to track system-level goals, drive software development and cross-functional dependencies

You will work across partner teams to collect business and program requirements and deliver product specifications to ensure the right results are delivered both for and by partners

You will create, maintain, and communicate project status and metrics to stakeholders that have clear, measurable success criteria

You will Prepare and present business reviews to senior management

You will provide a long-term perspective and context (past, current, and future) for business and technology choices

About the team

We are the Worldwide Stores Accessibility team. Our vision is to transform software development at Amazon so that delighting customers with disabilities (CWD) is the natural output of everything we do. We invent and scale solutions to empower customers with disabilities and simplify the way builders deliver experiences that are born accessible. We are committed to enhancing accessibility across Amazon’s services and believe that equal access is non-negotiable. We use metrics to help leaders understand the accessibility of their services; surface risk to ensure leaders are prepared to meet accessibility regulations worldwide; and provide frameworks to help leaders prioritize the needs of CWD in relation to the needs of their business.

Basic Qualifications

• 5+ years of technical product or program management experience

• 7+ years of working directly with engineering teams experience

• 3+ years of software development experience

• 5+ years of technical program management working directly with software engineering teams experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

• Bachelor's degree in engineering, computer science or equivalent

• Functional knowledge of web and mobile accessibility requirements and assistive technologies used by people with disabilities.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.