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Salesforce.com, Inc Sr. Technical Consultant - Slack in Seattle, Washington

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

At Slack, we believe that our success is directly tied to the value our customers derive from our product. We demonstrate Slacks platform flexibility by designing and delivering the right experiences for our customers, their teams, and the individuals within.

As an architect, you will own engagements with our largest and most strategic customers to assess and craft the technical rollout and launch plan for Slack. You are a key member of the Customer Success services team with a technical background and proficiencies in development, integration, solution architecture and security.

You will conduct detailed technical discovery workshops, assess cultural, structural and business functions with security requirements while translating these findings for a foundational Slack solution built for scale and flexibility. This design will include details on the workspaces, user management, authentication, bots, integrations, and settings & permissions required to ensure there are no technical barriers to user adoption of Slack. You will be responsible for advising on integration implementations, including key production systems from GitHub, Jira, Workday, Google Apps, etc. In addition, you'll be customizing client applications and strategically working with clients. In this role you'll be advising customers on how best to implement Slack APIs and Developer tool kits.

What you will be doing

  • You'll facilitate customer facing workshops with the technical team and develop a technical deployment plan

  • You'll ensure detailed integration with other systems and apps, including identity management, eDiscovery, data loss prevention, other SaaS products, and internal systems.

  • You'll assist in a secure setup of the customers Slack environment based on IT, governance, and technical requirements

  • You'll remove technical roadblocks for organization-wide software distribution

  • You'll present detailed technical information and benefits of the Slack platform to a wide array of customers, including line of business managers, developers, technical architects, and executives

What you should have

  • Thre+ years of previous development, consulting, professional services or sales engineering experience

  • Hands-on proficiency with at least one object oriented programming language such as: Java, Javascript, Node.js, Python

  • Hands-on proficiency with data exchanges and API's

  • Outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user.

  • Excellent presentation skills for communicating both business oriented solutions and advanced technical concepts

  • Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations

  • Past experience working directly with Sales and Success teams, Consultants, and System Integrators

  • Bachelor's Degree in Computer Science, Software Engineering, Business or similar field preferred

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses, and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA, and has offices around the world. For more information on how Slack makes teams better connected, visitslack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slacks values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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