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Description

At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Business Mobility Services (BMS) is looking for a smart, passionate candidate to create new service offerings and consult on product development for the U.S. immigration organization. BMS’ Immigration Strategy and Operations team is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.

In this role, you will use your expertise and judgment in the immigration and mobility domain to oversee filing strategies at a programmatic level. This entails determining the right goals, informing decisions, managing and setting customer/stakeholder/partner expectations, and designing long-term solutions that serve the Amazon employee population. This role will leverage U.S. immigration subject matter expertise to take the lead on current state processes, identify root causes, and design solutions to drive down cycle times and improve the employee experience. You will work strategically to optimize the program to ensure a positive employee and candidate experience, build processes designed to protect data integrity and the hand off of information between BMS and external service providers and/or internal production teams. You will strive toward frustration-free employee and stakeholder experiences as they navigate the ever-changing landscape of immigration, both for today and for the future. The right leader for this role delivers independently but will seek direction as needed, and values continuous improvement, process and data inspection, seeking customer feedback, and enjoys growing and designing new programs and capabilities with the employee experience at the forefront.

Key job responsibilities

• Immigration Subject Matter Expertise: Leverage US immigration expertise in PERM, H or L visas, or overall NIV/IV processes to design high-volume solutions to drive down cycle times and improve the employee experience.

• Process improvement: Inspect current state case types prioritizing with highest volume to build durable, sustainable, and flexible processes that produce positive and reliable results. Process improvement includes creating and overseeing process mapping and journey maps.

• Process improvement: Continually identify areas of redundancy or no-value add to ensure process, procedure, and staffing optimization by analyzing root causes of escalations and designing process improvements as measured by improvement in customer survey results, cycle time reduction, provider defect reduction, and cost savings.

• Process design: Create future state process flows for US case types as BMS insources services where it makes sense. The primary goal is to improve the employee experience and optimize by identifying and removing bottlenecks in the process.

• Cross functional work: Stand up and own complex projects that span several teams through completion by influencing without authority. This includes projects such as experience experiments, high volume filing pushes, border restricted population management due to natural disasters/global pandemics, unanticipated policy changes or other circumstances.

• Program management and writing: Influence and contribute to the design of immigration work streams by writing weekly project updates and running monthly business reviews preparing, presenting, and analyzing key metrics. This also includes writing business requirement documents backed with financial analysis tables that align with BMS’s north star vision.

• Program management and writing: Create tracking mechanisms and other dashboards that measure overall health of the program, such as cycle times, user experience, high risk candidate tracking and trends.

• Create and oversee the creation of self-help resources to inform Amazonians and candidates about the process.

• Work with senior leadership within the BMS, Legal, Public Policy, PR to review and understand impact of immigration changes on the program and develop associated processes or filing strategies as needed.

• Mentor other Immigration Specialists on the larger team, particularly in program and project management, and provide stretch opportunities where appropriate based on interest/skill.

Basic Qualifications

• Bachelor’s degree or equivalent in a related field (such as HR, business)

• 6 years of overall experience with relevant experience in Mobility, Immigration, or project management

Preferred Qualifications

• JD or Master’s degree in related field (such as HR, MBA)

• ACES, Lean, Six Sigma or design thinking certification or training

• 8-10 years of overall experience with some experience either within a law firm (such as a supervising paralegal or managing attorney with responsibility for immigration petition preparation/filings) or in-house in an organization with a significant volume of work and process optimization

• Successful record of building, improving, and running operational business processes, ability to drive program effectiveness and high levels of customer satisfaction

• Experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment

• Excellent written and verbal communications - ability to interface with all levels of the organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,300/year in our lowest geographic market up to $187,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.