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Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoJoin the ranks of visionary technology leaders at First American's Direct Division-where history meets innovation, and tradition fuels transformation. As our Salesforce Solutions Manager, you'll be more than a technological leader; you'll be a steward of a legacy that stretches back to 1889. As our Salesforce Solutions Manager, you won't just be implementing technology; you'll be helping to define the culture of a sales and marketing organization undergoing transformative change. Your role will help architect Salesforce solutions that serve as the backbone of our quest for unity-fostering communication, enabling transparency, driving alignment, and ensuring accountability across the board. We're not just seeking a technical expert; we're in search of a change agent. Your blueprint will craft an end-to-end sales and marketing process that nurtures desired behaviors and delivers tangible results. Your insights will build trust in Salesforce, enabling our sales and marketing teams to meet ever-evolving demands. Your strategies will be the foundation of a new operating model-bridging people, process, and technology to create a seamlessly integrated sales and marketing organization. And through your lens, data will not just be data; it will be the narrative that empowers every role within our sales and marketing organization. Be a part of the team that's not just making history but redefining it. Come architect the future of sales at First American's Direct Division. A multi-billion-dollar operation honored as a Fortune 500 Best Company to Work For. Your architecture won't just serve our business; it will set a precedent for the entire title and settlement industry. What You'll Do In partnership with product management, work directly with our Sales and Marketing organizations to translate business problems into actionable uses cases and roadmaps prioritized for maximum business impact. Support workshops & discussions with Sales & Marketing organizations and product management to extract critical business requirements. Prepare and document process designs, technical requirements and artifacts. Support solution governance, manage technical debt, and ensure high reusability of common features. Analyze current & future state processes to streamline user experience & enhance usability of the Salesforce ecosystem. Collaborate closely with cross functional teams such as data, analytics, DevOps, and Sales Training ensuring enterprise standards are adhered. Manage & support an iterative Salesforce release schedule. What You'll Bring A minimum of 5+years of Salesforce experience bringing Salesforce solutions to market from design to implementation High proficiency in writing technical requirements and user stories. High proficiency in SFDC Toolkit: flows, process builder, validation rules, and custom metadata Proficiency in