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Amazon Sr Research Scientist, Outbound Communications in Seattle, Washington


Outbound Communications own the worldwide charter for delighting our customers with timely, relevant notifications (email, mobile, SMS and other channels) to drive awareness and discovery of Amazon’s products and services. We meet customers at their channel of preference with the most relevant content at the right time and frequency. We directly create and operate marketing campaigns, and we have also enabled select partner teams to build programs by reusing and extending our infrastructure. We optimize for customers to receive the most relevant and engaging content across all of Amazon worldwide, and apply the appropriate guardrails to ensure a consistent and high-quality CX.

Outbound Communications seek a talented Sr. Research Scientist to join our team to develop the next generation of automated and personalized marketing programs to help Amazon customers in their shopping journeys worldwide. Come join us in our mission today!

Key job responsibilities

As a Research Scientist, you will be tasked with leading scientific innovations in measurement, experimentation, and optimization that enable us to deliver relevant and performant messaging experiences to customers. You will design and execute experiments expertly applying scientific rigor while making real world trade-offs to produce, sooner-rather-than later, actionable wins. You will present analytic findings to senior leaders and assess business impact and opportunity. As a trusted science leader you will get the opportunity to solve some of the most challenging science and business intelligence problems. You will need to invent elegant metrics and associated measurement models, and develop algorithms that help us test and learn the impact of marketing strategies across channels to maximize long term profit for Amazon while ensuring a great customer experience.

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA | Seattle, WA, USA

Basic Qualifications

  • 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience

  • PhD, or Master's degree and 5+ years of quantitative field research experience

  • Experience with big data technologies such as AWS, Hadoop, Spark, Pig, Hive etc.

  • Experience communicating qualitative research methods and findings to non-qualitative researchers

Preferred Qualifications

  • Experience converting research studies into tangible real-world changes

  • Experience with discrete and continuous optimization methodologies and algorithms

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,300/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.