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Amazon Corporate LLC Sr. Quantitative UX Researcher in Seattle, Washington

The TeamAmazon Physical Stores is more start-up than big-company, a group of entrepreneurial, analytical, and creative leaders with innovation at our core. We're pushing the state of the art in helping customers shop in engaging, fast, and safe ways. We tackle this from multiple perspectives: customer-facing digital experiences, store fixtures, associate tools, operation support and insights, and more. To date we've created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). We're looking for a Sr. Quantitative UX Researcher to help shape what's next.The RoleAs a Sr. Quantitative UX Researcher for Amazon Physical Stores, you will own the development of research and insights that drive the way our organization understands and designs for our customers and user groups. You will have expertise in quantitative research methods and comfort with qualitative methods (when to use them, working with teammates on them, managing vendors, etc.). UX Research in this space spans customer facing digital experiences, corporate applications, and associate tools, as well as physical hardware and software-hardware integration.Responsibilities* Analyze large data sets, define new metrics, design simulations and experiments, and leverage other research methods to understand user behavior and what drives those behaviors and to provide focused, insightful and actionable findings.* Inform and execute against UX research roadmaps for physical store experiences, addressing aspects of software, hardware and physical space, as well as generative and evaluative insight needs.* Apply research methods appropriate to the questions at hand, including and not limited to benchmarking, surveys, A-B tests/multivariate experiments, and behavioral analytics. Adapt and invent methods as needed to align organization and product needs.* Plan, design, and deliver dashboarding tools and partner with teams to integrate dashboard/reporting mechanisms into their processes.* Help shape our customer experience quality program, advancing the use of quantitative insights in decision making and prioritization.* Gather and apply quantitative insights to enhance our experience measurement tools and frameworks (archetypes, journey maps, knowledge management, etc.).* Work closely with design, analytics, product management, and cross-function teams to develop innovative end-to-end solutions that address top outcomes. Iteratively evaluate these solutions until outcomes are achieved or hypotheses are proven wrong, informing and aligning on any trade-offs.* Successfully navigate complexity in research including risks, roadblocks, constraints, accessibility, compliance requirements, technology limitations and resources and manage multiple, competing priorities.* Provide thought leadership to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations and conversations to build consensus and persuade action based on findings.* Collaborate with other researchers across Amazon to raise the bar for quantitative UX research and align on best practices.* Mentor qualitative UX researchers on quantitative best practices.Basic Qualifications* Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-pace environment.* Strong portfolio of past work experience and deliverables: demonstrating impact of quantitative research, including generative and evaluative efforts, and showing track record of managing and executing large research efforts from start to finish.* Deep

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