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Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.

Key job responsibilities

We are seeking a highly skilled and experienced User Experience (UX) Researcher to join our team and drive world-class research. The ideal candidate is customer-obsessed, detail-oriented, and passionate about solving complex problems. You should be comfortable with ambiguity, enjoy building from scratch, and be able to tackle challenging issues efficiently. As a UX Researcher, you will be a key strategic partner to product and design teams, driving user-centered design and decision-making across the organization. You will deliver impactful research for major products or services, shaping our product strategy through data-driven insights..

• Independently lead quant-focused UX research projects (survey design, implementation, statistical analysis, quant usability, etc.)

• Triangulate and synthesize survey insights with engagement metrics into compelling narratives and actionable recommendations that drive product improvements and business strategy

• Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills

• Influence decision-makers at all levels to act on insights, driving customer delight and business objectives

• Drive research goals and research programs across multiple stakeholders and teams, managing complex relationships and building consensus when faced with discordant views

• Own the end-to-end lifecycle of the study design, including recruiting, moderation, analysis, reporting, and communicating research initiatives

• Deliver well-structured and insightful reports to stakeholders, peers, and senior leaders, potentially contributing to organizational strategic planning efforts

• Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs

As a successful Quantitative Researcher, you:

• Are driven to understand human behavior, motivations, and attitudes

• Are motivated by seeing your insights improve customer experiences

• Enjoy building strong cross-functional relationships, seeing different perspectives as opportunities for better solutions

• Excel at transforming complex data into compelling stories that drive product decisions

Basic Qualifications

• PhD or MS in statistics, experimental or social psychology or a related discipline

• 7+ yrs industry experience leading quantitative research

• Expert-level knowledge of experimental and quasi-experimental methods

• Demonstrated mastery of statistical modeling and hypothesis testing

• Strong skill with R, Python, or similar languages

• Proficiency with SQL and data visualization tools (e.g., Tableau)

• Experience with survey sampling strategies and weighting techniques to ensure representative results

• Exceptional written and verbal communication skills

Preferred Qualifications

• Track record of successful collaboration with qualitative researchers (e.g., ethnographers, human factors specialists)

• Experience mentoring other researchers and driving team excellence

• Experience with generative AI, NLP, and its applications in research

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.