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Amazon Sr. Program Mgr, Training & Communications, Amazon Autos in Seattle, Washington

Description

Are you entrepreneurial? Would you like to take part in launching a fast-paced and dynamic new business? Does a start-up challenge sound like your career aspiration? If your answer is yes, the position below would be a great fit for you.

We're on a journey to build something new! Our team is building a new Automotive discovery and shopping product that connects customers with their new vehicle of choice. We’re developing new customer experiences and seller tools to support the entire vehicle discovery journey.

We are seeking a Training and Communications Program Manager to sit within our Seller Experience Team to be responsible for owning and executing content strategy for our external dealer partners. This multi-faceted role requires the ability to work backwards from ambiguous requirements and determine the best approach to deliver results utilizing new and existing tools.

This role will work directly with key stakeholders including sellers, account managers, product teams, and senior leadership to create content that gives sellers the tools they need to be successful.

A successful candidate will have excellent writing skills, attention to detail, a collaborative working style and a passion for driving meaningful industry change.

Key job responsibilities

  1. Strategic Planning: Own the seller training & communications roadmaps including investigating trade offs between internal and external training team staffing models.

  2. Training & Coaching: Conduct virtual or in-person training sessions with sellers as needed. Spend time onsite with sellers to understand their needs and how to effectively drive change. Develop onsite training plan.

  3. Content Strategy & Development: Develop a new educational curriculum that ensures sellers are able to successfully onboard to our program, use our tools, and meet our customer experience standards. Manage content platforms and libraries.

  4. Seller Communications: Create a strategy to produce compelling and effective content including (but not limited to) email newsletters, videos, and digital broadcasts. Pair training and communications to inform and drive change.

  5. Seller Roles & Certifications: Own the “Amazon Advisor” training certification and measurement. Lead special training, events, communications, and experiences to encourage excitement and retention of this group.

  6. Continuous Improvement: Leverage data to monitor success and dealer engagement. Create new content and mechanisms to improve seller behavior based on gaps, and tool effectiveness.

This role requires business travel up to 30%

A day in the life

This role will play a critical part in ensuring sellers are educated and informed to provide an excellent customer experience. This program manager will balance urgent business needs with building long term scalable solutions. In a day they may be editing and writing a communication about a new feature release, approving a training module, and meeting with external vendors to investigate potential 3P training solutions. They will proactively partner internally to anticipate future training/comms needs while monitoring and reporting on current content success to senior leadership. They will establish long term platforms to house and manage content effectively.

About the team

We are a newly formed team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Vehicle Sales team.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA

Basic Qualifications

  • 5+ years of program or project management experience

  • Experience using data and metrics to determine and drive improvements

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Bachelor's degree

  • Experience in adult education, organizational development, instructional design or communications related field

  • Excellent verbal and written communication skills

Preferred Qualifications

  • 5+ years of driving process improvements experience

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  • Automotive industry experience

  • Experience working in an ambiguous, fast-paced environment

  • Experience in delivering a blended learning environment including: eLearning, virtual training and distance learning methods, classroom/instructor-led training, and on-the-job training/mentoring

  • Experience working with a Learning Management Systems (LMS) and reporting/measuring training results and learning impact

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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