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Description

Are you an expert logistician, fluent in Global Trade and Compliance rules?

Are you relentless in the pursuit of top-performance, eliminating waste, creating detailed new policy, identifying root causes and implementing creative and scalable process improvements across emerging and remote marketplaces?

Are you an exceptional senior program manager with proven leadership skills?

Does the thought of inventing, simplifying, and scaling a highly complex global device retrieval program excite you?

If so, you may have what it takes to succeed in our Device Safety & Compliance team (DSC) within our Device Digital & Alexa Support (D2AS) team.

DSC's four main programs detect, assess, escalate and retrieve potential faulty devices that carry a potential risk to customers and the Amazon brand via our Device Safety, FDA Compliance, Device Recovery and Right to Repair programs.

The Device Recovery Sr. PM sets the direction and roadmap for the D2AS Device Recovery program governing policy for retrieval of Amazon's 1P devices from customers around the world to Lab126 and its partners.

You will play a crucial role in shaping the operational strategies and policies that guide the DSC Operations, Global Trade Services, and Device Global Logistics teams. Your responsibilities will span both tactical execution and strategic planning.

You will lead complex initiatives from inception to completion, ensuring seamless collaboration across various teams and stakeholders.

A key aspect of your role will be to identify and remove roadblocks that hinder progress, enabling teams to deliver results more efficiently. You will prioritize and balance the needs of the D2, Devices Org, and legal teams, making informed trade-offs between short-term and long-term objectives when necessary.

In challenging situations, you will demonstrate the ability to drive progress independently, while considering the broader implications of your decisions. You will develop and track key performance indicators (KPIs) and return on investment (ROI) metrics to measure and optimize operational effectiveness.

Effective communication and the ability to simplify complex concepts will be essential in this role, as you will need to convey information clearly to diverse audiences. Maintaining a customer-centric mindset and understanding the impact of your work on the end-user experience will be crucial for success.

Key job responsibilities

• Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.

• Accountable for the overall strategy of a large program. You successfully manage all stages (from concept to delivery).

• Understand the inter dependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal and compliance requirements, program support, etc.).

• Influence team priorities and business strategy through data-driven contributions.

• Able to make a case for project priorities, resource allocation, and/or appropriate program adoption, to achieve a desired business outcome, resolve a deficiency, or unblock delivery.

• Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs.

• Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus).

• Partner successfully with customers, stakeholders, and engineering teams.

• Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order.

• Proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.

• Actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

A day in the life

You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree

• Deep reverse supply chain logistics knowledge and experience creating new and scalable forward, middle, last-mile, and reverse logistics mechanisms.

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.