Amazon Corporate LLC Sr Program Manager, Same Day Delivery in Seattle, Washington
Amazon continues to delight customers around the world with a growing assortment of fast, innovative, and convenient delivery programs like One-Day and Same-Day delivery designed to help customers can get their stuff when and where they need it. On the Delivery Experience team, we are constantly innovating to help our customers get even faster delivery, on an ever-broader assortment of products, with ambitious goals to expand these global delivery services to more and more cities each year.To drive the expansion of those offerings, we are looking for a customer-obsessed Senior Program Manager with a strong track record of delivering results and proven project management experience to own and execute strategic, cross-functional projects related to growing our fastest delivery programs in the United States. This role will help manage US Same Day programs, enabling Amazon to continue to push the envelope when it comes to delivery speed. The Senior Program Manager will drive key strategic decisions around the geographic footprint, capacity allocation, and profitability of Same Day offerings along with a focus on experimentation to deliver our customers the optimal blend of convenience and speed.You are results oriented and have thrived and succeeded in operating a new business in a highly ambiguous environment. You know how to be scrappy but operate as part of a larger team and business. The role requires innovative thinking balanced with a strong customer and operational focus. You will need to develop new processes, leveraging the best and creating the rest. High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential to success in this role.The Team: How often have you had an opportunity to be a member of a team creating a unique customer experience? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers. Everyone on the team wears multiple hats, and ownership of the customer experience is key.The Role: You are someone who is willing to roll up your sleeves. The pay-off is high ownership, an ability to deliver results, an awesome variety in what we work on at any one time and the ability to grow in role. You love diving deep and using data to identify opportunities and guide improvements. You will interact closely with the business team, the technology team, the operations team and identify/manage critical projects. Overall, you will focus on launching new customer experiences from start to finish.* Bachelor's Degree* 3+ years proven track record of managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving and communicating recommendationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.