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Description

Payment Services is a core mission critical platform that provides payments capabilities for Amazon. We own one of the largest payments systems in the world processing billions of dollars annually and millions of transactions every day worldwide across more than 50 payment methods.

We are looking for Program Managers with a passion for new technology to come build some of the most critical and complex initiatives. Some of these include a new cloud based payments security product, a new payments Analytics and Recommendation platform and continuing our transformative journey to provide a highly pluggable payments architecture supported by the powerful, yet simple PayStation API.

The Senior Program Manager in Payments Services will work with a variety of internal and external stakeholders to execute new core payments initiatives from ideation to launch. They will work and partner with business leaders and product management team to understand metrics and launch roadmaps. This data-driven program manager will develop a solid understanding of new payment capabilities and excitement for innovation and process improvement, along with stellar communication skills.

Key job responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.

• Develop and refine program strategies, effectively leading and motivating teams.

• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

• Foster collaboration with internal and external partners to optimize resource allocation and project success.

• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

• Identify and mitigate risks, preventing them from escalating into major issues.

• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

• Manage and communicate project budgets effectively.

About the team

Global Payments Technology mission is “To be the leader in trusted, innovative, and scalable payments technology that powers Amazon to build experiences that delight our customers”. We innovate to create services and tools enabling one of the most complex, highly secure and resilient global money movement networks in the world, supporting payment acceptance and payouts for every buyer and seller experience in Amazon world-wide.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.