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Description

We are seeking an experienced and strategic Program Manager to lead our global initiatives in combating gift card fraud and abuse. In this role, you will be responsible for developing and executing comprehensive programs aimed at mitigating risks associated with gift card fraud, protecting our customers, and safeguarding our business interests worldwide.

Key job responsibilities

• Develop and lead the end-to-end execution of gift card fraud and abuse prevention programs worldwide, coordinating efforts across multiple teams and stakeholders. Develop and implement policies, procedures, and controls to detect, prevent, and respond to gift card fraud and abuse incidents. Oversee the implementation of fraud detection and prevention technologies, ensuring seamless integration with existing systems and processes. Manage program timelines, resources, and budgets, ensuring efficient and cost-effective delivery.

• Oversee end-to-end execution of initiatives, coordinating cross-functional teams including legal, risk management, operations, technology, and customer service. Conduct fraud and risk assessments, analyze trends, and identify vulnerabilities, implementing proactive measures to mitigate risks and address emerging threats.

• Serve as a subject matter expert, providing guidance and training on best practices, investigative techniques, and fraud prevention strategies. Establish and optimize monitoring systems, tools, and SOPs to detect, prevent, and respond to incidents effectively. Lead evaluation and implementation of fraud detection technologies, ensuring seamless integration.

• Closely collaborate with internal stakeholders from legal, customer service, Buyer Risk Protection and engineering teams. Conduct thorough investigations, providing meaningful summaries, recommendations, and escalations to leadership. Manage program timelines, resources, and budgets, ensuring efficient and cost-effective delivery.

• Drive continuous improvement by monitoring program effectiveness, identifying areas for optimization, and implementing enhancements to strengthen fraud and abuse prevention strategies. Develop comprehensive reports, metrics, and presentations, highlighting successes, challenges, and areas for improvement.

Basic Qualifications

• 5+ years of program or project management experience

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to determine and drive improvements

• 3+ years of regulatory and risk management experience

• 3+ years of relevant experience working on fraud or loss prevention within ecommerce/online payments industry.

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.