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Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS Support is seeking an experienced Sr. Program Manager where you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. This role will have direct influence on how thousands of our Support Engineers and Associates interact with customers to solve for AWS customers’ complex Cloud Computing challenges and address key business challenges.

The Sr. Labs Program Manager is responsible for leading the analysis, design and development of relevant and high-quality training hands-on labs for technical and non-technical learning programs for our builders, customers and partners. This role focuses on managing hands-on labs programs for business-critical needs with a requirement for significant program and project management experience.

The Labs Training Program Manager may contribute to Learning Technology projects outside of labs.

This is a non-technical role and does not require software development experience. Additionally, it is not a training delivery role as it does not involve regular classroom delivery of training.

Key job responsibilities

• Manage labs program roadmap, project plans, and change management processes, including prioritization of labs development efforts in alignment with key business initiatives.

• Manage projects with cross-functional global teams to include Frontline Support operations teams, software development, and training teams.

• Create new processes, track and report on the progress of projects, train project team members, and coordinate program improvement projects.

• Manage project scope and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.

• Provide day-to-day coordination and quality assurance for projects and tasks.

• Manage projects using agile development methodologies.

• Ensure sound communication between various groups and projects.

• Identify and communicate risks and adjustments to the overall program.

• Report progress to program stakeholders and leaders.

• Use the Learning Management System, AWS operational metrics/reports, and other data sources to analyze and report on labs program efficacy and impact.

• Identify and pursue opportunities for organizational efficiency by strategically partnering with colleagues across the team, company and external partners.

A day in the life

As a Sr. Labs Program Manager, you will manage the labs program roadmap, work with lab developers to ensure timely launch of new labs, provide reporting and analytics to measure the efficacy of the labs program, and drive the strategic direction of the labs program globally across AWS Support.

You will also play a significant role in managing a consistent and standardized process, both in executing the program as well as analyzing and reporting on key metrics and results. You will engage with labs product teams to influence product features and identify key improvements for the labs program.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience defining program requirements and using data and metrics to determine improvements

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.