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Description

Are you excited by invention and innovation? Do you thrive in collaborating with both internal and external stakeholders to deliver results? A part of Heavy, Bulky and Services (HBS), Amazon’s Home Services (AHS) mission is to provide in-home services which will improve the customer experience and improve customer trust when purchasing a high consideration product on Amazon. We are looking for an experienced Program Manager to work directly with our vendor, seller and fulfillment partners to build and scale new service opportunities for customers. This role will focus on leading strategic initiatives with Hardlines NA Stores across the US marketplace – this role will also look for ways to replicate specific solutions from other WW HBS partners where commonality will support scale and speed.

The Sr. Program Manager role will challenge you to innovate in a growing Amazon business, and lead transformative changes with partners, with the ability to make rapid data driven decisions and invent on behalf of the Business and Customers. In this role, you will work cross functionally with members from variable teams including AMXL operations; Customer Services; NA Hardlines Vendor Managers; AMXL Services; Direct Fulfillment; Finance and others to deploy solutions at scale.

Key job responsibilities

The ideal candidate has an obsession for customers and strong ownership and interest to innovate; must have proven analytical capabilities ((including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.

A day in the life

The Sr. Program Manager role will be the face of services to internal stakeholders and own the business KPIs that attached to those teams. They will work on a daily basis with product and retail/seller partners to identify defects across the services catalog and build resolutions. This role require knowledge within SQL to mine data for BRs as well as knowledge of other Amazon systems (retail assistant). Balancing the daily communication with partners will run in parallel to launching new service products and new fulfillment methods across the US.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience with relationship management and creation & delivery of consistent high quality communication mechanisms (verbal and written)

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.