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Description

The Customer Channels Technology (CCTech) team at AWS is responsible for providing customer-centric marketing technology solutions. Our vision is to deliver unparalleled, unified customer experiences across channels, enabling global growth. The team's mission is to provide integrated, personalized experiences that help customers easily explore AWS services and find tailored solutions. Key tenets include optimizing for customer experience, building unique solutions, simplifying the tech stack, embracing fast MVPs, and promoting self-service. The team focuses on four pillars: Integration, Personalization, Optimization, and Automation.

As a Product Manager – Technical, you will own and define the lifecycle of a suite of products inclusive of defining product strategy, feature design, technology approach, and roadmap priorities. You thrive in highly ambiguous situations while working backwards from our customers to understand their pain-points and develop technology scalable solutions that impact them. You will manage and mentor a group of product managers, partner with engineering, program management, science, and design driving alignment across diverse set of organization stakeholders. As a Product Manager – Technical, within CCTech, you will utilize deep technical understanding to assess technology impacts, recognize complex designs, evaluate emerging technologies such as Gen-AI, and ensure solutions meet scalability and innovation needs. you will define product value propositions and drive strategic product communications across the organization engaging with executives and various stakeholders. As a product portfolio owner, you will play a key role in building out our product management mechanisms, and help set the vision, values, and culture of our team. You also participate, sharing knowledge and collaborating, specifically attending, and/or presenting at internal conference.

Our environment is fast-paced. The ideal candidate will be a self-starter, endlessly curious, detail-oriented and highly organized. Strong communication skills (both oral and written) are critical.

Key job responsibilities

• Lead, hire, and develop product management team.

• Translate complex and ambiguous business problems into crisp product strategies and roadmaps

• Lead definition product vision, own the strategic direction and long-term roadmap for a suite of products in highly ambiguous situations

• Lead roadmap execution as product owner, and through other Product Managers.

• Create various product artifacts, such as shaping documents, BRDs, PR FAQs, and more

• Stay abreast of emerging technologies such as Gen-AI, industry trends, and competitive landscapes, and identify opportunities for product innovation and differentiation.

• Partner with Engineering, Program Management, CX, science, design and internal/external stakeholders on product development and launch

• Provide technical oversight across the software development lifecycle

• Actively develop others in the PMT community, including mentoring and performing technical assessments

• Roll-up your sleeves and do your own deep dives into data and research. Proactively identify and mitigate strategic/tactical risks

About the team

The Customer Channels Technology delivers integrated and personalized experiences across our inbound and outbound channels, so customers can easily explore AWS services, and find solutions tailored to their needs. Through our interconnected technology solutions, we will increase customer delight, streamline stakeholder operations, and drive accelerated revenue growth.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• 7+ years of technical product management, program management or engineering experience

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience managing teams

Preferred Qualifications

• MS degree

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $258,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.