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Description

We are currently seeking a Sr. Manager of Media Agency Management for our Amazon Media Operations, Data, and Execution team (MODE). You will be part of an innovative, fast-growing team focused on delivering results across a wide range of business outcomes and categories. In this role, you will be responsible for project management of all operational, talent and process workstreams across Amazon Lines of Business (LOB) during our transition, onboarding, and ongoing relationship with two new global media agency partners. You will work across key LOB media, finance, operations and product teams to define key business and operational needs, mechanisms for tracking progress and metrics and recommendations for optimizations to improve the strength and productivity of our partnerships. Additionally, you will be lead collaboration with key partners across other LOBs for a comprehensive agency partner management and relationship building.

Key job responsibilities

• Analyzes, plans and implements short and long-term operational process improvements.

• Identifies process gaps and inefficiencies. Communicates to stakeholders and updates workflows to address those needs in a timely manner.

• Owns change management across impacted teams.

• Develop metrics and measures performance against process requirements, aligning improvement projects to close performance shortfalls and identify future improvement opportunities. Collects data to identify root cause problems.

• Researches, recommends and approves processes to aid in the translation of business objectives into functional requirements and solution design.

• Assesses the degree of risk impact, timeframe, and cost of re-engineering required to achieve the desired future state of agency relationships.

• Surveys and analyzes best practices across Amazon and external teams.

• Develop process documentation and operating instructions to all internal and external stakeholders.

• Develop training guides and learning videos to distribute globally at scale.

Basic Qualifications

• 6+ years of professional non-internship marketing experience

• Experience using data and metrics to drive improvements

• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

• Experience building, executing and scaling cross-functional marketing programs

• Experience communicating results to senior leadership

• Experience using Microsoft Excel to manipulate and analyze data

Preferred Qualifications

• Experience creating and executing integrated marketing lead generation campaigns using tactics that include live or virtual events, webinars, email, lead nurture programs, and CRM/sales insights

• Experience with Salesforce and Tableau

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.