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Amazon Corporate LLC Sr. Customer Solutions Manager - Department of Defense in Seattle, Washington

Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of Defense (DoD) mission owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with government mission owners transitioning mission workload development to AWS. You will work with the AWS account representative, AWS solution architects, and AWS service team subject matter experts to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific national security requirements and mission delivery.Must be willing to pass the AWS Certified Solution Architect, Associate within the first year of employment.This position requires that the candidate selected be a US Citizen.Core Responsibilities* Meet regularly with defense mission owners and mission workload development team leads to decipher workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.* Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.* Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.* Track and report workload transformation and capacity planning metrics to mission owners and AWS Public Sector to ensure capacity and professional resources are provided ahead of demand.* Meet regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress.* Participate in and support enterprise account manager customer engagements focused on moving from first-call to active project/program moving to AWS.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Basic Qualifications* Bachelor's Degree in information technology management, computer science or software engineering required.* 6+ years of industry experience in program management, with a record of successful delivery of IT solutions as an individual/team leader and technical contributor.* 6+ years experience with software processes (development, configuration, testing, and deployment) and with defining schedules and managing resource dependencies.* 6+ years of experience implementing IT and security solutions at scale within the national security or defense communities.* 3+ years of professional writing, presentation development and speaking skills in national security or defense community settings.Ama