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About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The deadline to apply is Friday, 3/15. We are looking for a proven leader to support our day-to-day operations across multiple Delivery and Service sites. You will own the strategic planning and execution of onsite operations including scheduling, hiring, training, promotions and coordinating with onsite managers to meet customer needs. You will drive optimization and efficiency through data, and process refinement with a focus on first principles to surface bottlenecks and inefficiency, seeking a resolution at a root cause. You will need to possess strong written and verbal communication skills and have a proven track record of leading teams through engagement with an emphasis of collaboration and measurable success. You will need the ability to build and affect culture through buy-in and persuasion. As a multi-site leader, you will be responsible for managing our locations to company objectives and priorities through strategic planning and tactical execution. Responsibilities Manage multi-site Delivery and Vehicle Operations teams and micro location centers in person and remotely Set clear expectations through Key Performance metrics, budgets and other success measurements to drive success Effectively plan by using reporting and forecasting to coordinate schedules and pivot resources as needed to meet customer demand Identify, refine and develop team priorities; ensure the Delivery and Vehicle Operations team is tracking to achieve those priorities Work with executive leadership to identify key opportunities and leverage resources to solve pain points, both short term and long term, with solutions that address issues at a root cause. Implement scalable initiatives and best practices to ensure a world-class operation aross their Area of operations Communicate projects and initiatives to Delivery and Vehicle Operations groups, external teams, and Executive leadership; motivate your team to excellence Work with data analytics and Business partners to identify trends. Create clear strategic plans to address any gaps, and implement iterative tactical solutions to ensure mitigation of any potential blockers Organize and prioritize their work and projects to maximize their impact on field targets and initiatives Train, develop, and promote internal talent through effective and timely feedback as well as consistent performance reviews Enforce high standards in process execution through effective planning, clear communication, and follow up through discussions, and on-site visits Collaborate with cross functional partners to create guidelines, training, and supporting documentation and to support organizational goals and milestones Plan and execute B2B support to meet SLAs and Operational needs of our partners Work in parallel with Service field teams to support Service operations demand including service field initiatives, field actions, and service appointments Support fleet and remarketing operations in logistics planning and execution. Ensure that key metrics are set and met on a regular basis Qualifications 6+ years of Operations Management experience and in high-volume businesses with large and diverse employee group across multiple markets; prior experience with EV and Auto Ecommerce valued Must be at least 21 years of age High School Diploma or GED required; Bach