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Zoetis Inc Sr. Application Analyst, Laboratory Systems in Seattle, Washington

Position Summary:The Sr. Analyst (Laboratory Information Systems) will analyze operational processes and information generation or utilization. The System Analyst will design, develop, manage, test, train, implement and support computer-based information systems and various applications. Manage multidisciplinary teams within ITS for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems. Mentor, train and educate lower level resources. Must have knowledge of Laboratory Information Systems and be prepared to become a subject matter expert in all areas related to the Laboratory.Sr. Analyst will perform activities related to solutions development, solutions configuration, data mapping, data transfer, reference data management and analytics development. Project-based work will touch focus on commercial genetics with an overall goal of new analytics and algorithms. The individual in this role will be expected to lead the work on innovative information solutions and development.Responsibilities:Lead projects associated with application implementation and execution of high complexity and larger impact. Apply project management methodology and utilize standard project management for software in development and maintenance of project plans.Review and understand system options and specifications of applications and utilize the specifications as applicable to make recommendations on useSystem Maintenance/Support: Research and resolve Customer Support Center Tickets including major application upgrades, routine day-to-day support, break-fix, maintenance and other issues within established SLA standardsAdhere to Zoetis ITS Service Level and Change Management PoliciesProvide on-call support as scheduledEstablish and maintain regular communications with user communityAssist in performing routine system maintenance and buildsSystem Implementation: Regularly meet with users, vendors, facility lab directors and IS staff to develop/modify system specificationsDesign solutions for applications and prepare the appropriate documentationSupervise development of test data, system testing and documentation for all phases of the application development life cyclePerform Q/A on application functionalityResearch and resolve implementation-related Customer Support Center TicketsActively participate in projects as warranted and adhere to appropriate Zoetis ITS Project Management standardsEnsure strict adherence to work plans, reporting all serious deviations to managementOversee the training of users in operating procedures for applicationMaintain the Lab Conversion and Implementation Project Plans and actively meet with stakeholders to drive project related tasks, communications and milestonesAdministration and Oversight: Effectively train analysts in performance of their duties as required Provide technical support and guidance to other team members as required Maintains Service Excellence principles.Prepare and promptly submit all routine and special reports. Interview applicants for vacant positions as needed using appropriate interview techniques. Contribute to performance evaluation of junior staff members as needed.Keep management well informed of activities, needs, problems via established communication protocols and routine Status UpdatesContinuing Education: Keep up-to-date on relevant Laboratory System Version Changes, Bug-Fix, and release notesKeep abreast on relevant Regulatory Requirements that impact the Laboratory SystemActively participate in increasing education of the Laboratory System functionality through Webinars, User Group meetings, Vendor Classes and List Serve, etcCoordinate problem resolution for LIS and analytics solutions when necessaryShare overall technical responsibility for management, planning, design, and implementati

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