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Amazon Corporate LLC SPS Supervisor, Selling Partner Support in Seattle, Washington

Job summaryThe Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that supports the vision of a remarkable Seller experience. As a front line manager of 20-25 associates, the Team Supervisor will provide coaching, guidance, and mentor-ship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller interaction. Other responsibilities include interviewing, training, performance management and employee engagement.While this is a virtual role, applicants must reside in one of the following approved states to be considered for the role: WA, ND, MN, MI, OH, PA, VA, NC, GA, FL, TX or AZ.The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.Key job responsibilities* Manages performance and behavior of 25 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship.* Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.* Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.* Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.* Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.* Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.* Participates in daily Kaizen events to identify and implement process improvement change initiatives.* Conducts Seller interaction audits and provide coaching to improve performance.* Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.* Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.* Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.Applicants must reside in one of the following approved states to be considered: WA, ND, MN, MI, OH, PA, VA, NC, GA, FL, TX or AZ. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence, and insist on the highest standards around performance, behaviors, and Seller interactions.* Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred.* Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.* Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.* Demonstrates ability to analyze data, using the data to drive decision making.* Fosters a positive team environment and collabora

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