Warner Media LLC Spring 2022 Virtual Intern, HBO Max UX Research in Seattle, Washington
WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world’s best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.
HBO Max is where storytelling takes center stage and where creatives find a home with the support and resources to do their best work, no matter the genre or format. Whatever the viewer wants to watch is front and center and more of what they crave is easily discovered. It is where our exclusive HBO Max Originals and iconic entertainment brands thrive, with HBO, Warner Bros., DC, Turner Classic Movies, Cartoon Network and more delivering the greatest array of series, movies and specials for audiences of all ages. HBO Max launched in the US in May 2020 and will launch in Latin America and Europe during 2021.
Join us. Shape your story here.
APPLICATION DEADLINE: Friday, October 29 at 11:59 PM EST
As a member of the UX Research team, the UX Research intern will assist with conducting innovative qualitative research supporting the user experience of HBO Max video streaming service. User research insights fuel the design and development process to ensure a useful, usable, and delightful entertainment experience for our viewers. You will work closely with product teams to infuse user empathy and perspectives throughout the product development lifecycle.
Collaborate with product management, design, and research teams to identify important research questions.
Work closely with UX researchers to support generative, iterative, and evaluative research to provide feedback on concepts, designs, and the end-to-end user experience.
Lead a capstone project including but not limited to; research study design, remote study coordination, moderating study sessions, data analysis, and working with teams on implementing study findings.
Dive into emerging UX topics to uncover user perspectives and best practices for video streaming to inform the product design process.
Experience with qualitative and/or quantitative methods, which may include interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, statistical modeling, and diary studies.
In-depth understanding of user-centered design methods from generative field research to iterative design research to remote/lab-based usability tests.
Strong listening, analytical, and organizational skills with the ability to communicate and present research findings clearly.
Experience integrating research findings into product designs and practices.
Self-starter, highly organized with great attention to detail.
Agile/growth mindset, curiosity about users, passion for great design
Degree or in-depth course work in UX Research, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related field.
Proficiency with remote study and collaboration tools, like usertesting.com
Experience working as a researcher and collaborating with small product teams
Strong interest in media streaming services, viewing behaviors, and associated trends.
An online portfolio or work samples with study plans, reports, and outcomes.
Students must be currently enrolled in a college degree program for the full duration of the internship
Spring 2022 program dates are January 24th - April 15th; must be available for full program duration
Part-time schedule (16-24 hours/week) designed to work around class schedule
Company-issued computer provided for the duration of the internship program.
Competitive salary; relocation is not provided
Hands-on work with passionate, talented team members in your field Networking opportunities with industry-leading professionals
Engaging events including executive speakers sessions, professional development workshops, and more
Exclusive WarnerMedia events and advance screenings
Paid time off every year to volunteer for eligible employees
Access to well-being tools, resources, and freebies
Access to in-house learning and development resources
Part of the WarnerMedia family of powerhouse brands
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
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