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Reporting to the Assistant Program Manager, the Program Coordinator works closely with internal vendors and key stakeholders to facilitate and support Amazon events taking place in key buildings within Amazon corporate offices. Amazon is a fast paced, demanding corporate environment and JLL is here to provide professional, service excellence. The Program Coordinator reports to the Shared Resource Assistant Program Manager and supports the booking of specialty spaces. Primary Duties / Essential Job Functions Schedules, maintains and updates calendar appointments to improve time management and coordination/communication with vendor partners supporting the event spaces Reviews, updates, schedules and approves event requests received from Amazon event planners Provides initial response and support related to Amazon event inquiries Assigns events to Event Coordinators as appropriate Supports the customer in finding alternate space if their desired specialty space is unavailable Creates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needs arise Processes work orders and event related trouble tickets Supports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested Address any customer concerns or issues promptly and professionally, aiming to resolve conflicts to the customer's satisfaction while upholding Amazon policies. JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.