Job Information
F5 Networks, Inc Solutions Engineer III - GSIs - RP1031983 in SEATTLE, Washington
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Solutions Engineer II(SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
Primary Responsibilities:
- Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts/Value
- Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
- Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
- Design technical solutions that can solve customer business problems or create a new service offerings
- Participate in the development and support of content (presentations, WPs, use cases) for customers and partners
- Maintain knowledge of competitive landscape and share with peer group
- Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
- Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Perform other related duties as assigned
Customer support activities include:
- Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
- Develop and maintain trusted advisor relationships with customer technology staff and management
- Consistently provide world-class customer service during pre-sales and post-sales activities
- Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
- Actively use Salesforce.com for each opportunity and named account
- Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
- Understand and effectively utilize F5 organizational resources
- Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
- Identify and qualify technical opportunities
- Influence Sales strategy
Determine viability of opportunity and map out account political structure
GSI and Channel support activities include:
- Support F5s GSI and channel partner sales initiatives
- Provide GSI partners sustainable training on F5 solutions and competitive differentiation
- Provide GSI partners technical expertise and oversight as required
- Proactively provide consultative support
Work in collaboration with Channel and Sales management to establish partners and to qualify partners ability to sell F5 solutions
Post sales activities include:
Understand and follow escalation process
Partner with the F5 Technical Suppo