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Rackspace US, Inc. Solution Architect, Speciality Domain - US - Professional Services in Seattle, Washington

We're looking for an experienced candidate for the Professional Services Solution Architect role that applies a specialized knowledge of solutioning principles and technology to select sales opportunities with moderate to high NRR potential that lead to follow on opportunities with high MRR potential and a broad services and technology need. Is regarded as an expert inside of Rackspace in a Professional Services solutioning team. Works in close collaboration with the sales team and primary Solutions team contact to design specific and innovative Professional Services components of an overall solution related to the customers migration and transformation initiatives. Leads internal efforts to build credibility within specific technologies as they apply to Professional Services.Career Level Summary ListWorks independently, but receives some guidance and direction from manager then determines best approach to accomplish work.Develop deep professional relationships with clients and act as a trusted business and technical advisor for client executives.Provides guidance, expertise, and training to new team members.Exercises independent judgment in selecting methods, techniques, and evaluation criteria for obtaining results.Determines methods and procedures on new assignments with little instruction. Influence is beyond their personal role and leads pre-sales projects with impact across multiple Rackspace teams including but not limited to Subject Matter Experts (SMEs), Product Management and the Solutions and Sales teams. Provides mentorship to fellow Solution team members.Key Responsibilities ListLeads customer workshops to educate on specific technologies and concepts.Elevates the rest of the solutions team in their area of expertise.Supplemental resource on highly specialized customer engagements that require advanced guidance on specific technologies or concepts related to Professional Services project based outcomes.Evaluates customer needs and provides customer with direction on technical and transformational concepts that solve for current and future challenges.Full understanding of the tools of the solutioning trade (Salesforce, Proposal Tools, Project Scoping and Technology Tools).Writes formal project proposals and statements of work that capture the customer's requirements, propose innovative solutions that meet their business and technical objectives and estimate the effort required to execute projects aimed at specific goals and target outcomes.Responsible for associated activities such as capturing notes and activities in Salesforce and assisting in managing deal pipeline.Recognizes buying signs, compelling events, and decision makers.Foresees potential technical and business customer objections early in the sales cycle.Overcomes concerns and lowers customer risk to selecting Rackspace.As a Trusted Advisor, with deep understanding of the customer's business, uncovers both overt and latent pains specific to their specialty domain expertise.Decisions impact the quality, efficiency and effectiveness of own function/client group.May impact other related teams through quality of output and service provided.Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.Completes mostly tactical work, using learning and creativity to resolve new situations.Contributes to analysis and solution of business problems regarding operations, products, services or customers.Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.Applies acquired skills and experience to complete complex tasks.Suggests and develops improvements to existing processes and solutions to improve the efficiency

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