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Amazon Corporate LLC Software Development Engineer - Customer Experience Strategy in Seattle, Washington

Job summaryAre you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers' experience across different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience Strategy team in Seattle, USA. We are seeking a software development engineer to join Device eXperience Automation team. You will be part of the team that adds new capabilities with multiple visual / audio analytic methodologies. The solutions heavily leverage AI and quantitative analysis to challenge conventional wisdom with hard data.As technology is advancing in unprecedented pace nowadays, Amazon Customer Experience Strategy is also evolving with cutting-edge engineering solutions. Our mission is to build end to end products and measure the customer experience of Amazon digital products around the world. We are a group of people who are inspired by inventions every day. We are obsessed with better customer experience for Prime Video, Alexa, Twitch... and the list goes on.Wait, how do we automate all the customer experience measurement? How do we know our products are faster / smoother / smarter? Well, here is a shortlist of technologies we've immersed ourselves into regularly.Computer Vision, including both Open CV and our own deep learning models.Speech recognition and natural language understandingRobotics towards IoTWith all cutting-edge technologies, you have the opportunity to exercise your creativity and explore unconventional ideas to simulate and quantify any aspect of the customer experience.Key job responsibilitiesYou will be part of an inter-disciplinary team of software, hardware, firmware, and system engineers to develop and integrate cutting-edge technologies from IoT, networking, machine learning, and cloud computing into pragmatic solutions for large-scale device control automation and advanced benchmarking problems.A day in the lifeYour software will make a standard in device benchmarking industry on thousands of devices. Your software will make state-of-art control systems fully automated and continuously perform benchmarking 24/7. Your software will make device onboarding fully self-service and self-adapt to new control, sensor, and network technologies. Above all, your software will be deployed in scale globally to help Amazon's devices and services exceed customer expectation worldwide.About the teamThe Customer Experience Strategy organization acts as trusted advisors to the business, owning and delivering continuous performance/quality business metrics/insights, across a variety of business and stakeholder groups. Our team covers a broad swath of software development including control software, distributed backend systems, web services, real-time system, networking and smart phone app development. If you excel at any or all of these areas, we want to talk to you.1+ years of experience contributing to the system design or architecture (architecture, design patterns, reliability and scaling) of new and current systems.2+ years of non-internship professional software development experienceProgramming experience with at least one software programming language.Advanced degree (MS, PhD)Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in betweenExperience in developing machine learning software and an understanding of design for scalability, performance and reliabilityExperience in technical communication with peers and non-technical cohortsExperience in Computer Vision or Signal Processing fundamentals and algorithmsBy submitting your application here, you can apply once to be considered for multiple Software Engineer openings across various Amazon teams. If you are successful in passing through the initial applicat

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