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Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewAs a Customer Success Advocate, you will play a critical role in aiding Motorola Solutions' larger Public Safety agencies in identifying and extracting the expected value from their Motorola products. As their main point of contact, your customers will lean on you to provide best practices, understand their workflows, organizational structures and overall usage requirements, and to help them achieve their operational goals. In turn, you are developing the agency into a strong referenceable customer. By actively engaging with customers following their software deployment and proactively monitoring application adoption and usage, you will be supporting the continuation of paid subscriptions.Job Description Scope of Responsibilities/Expectations: Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement. Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management. Exercise judgment in selection methods and techniques for obtaining solutions. Ensures best practices are being adhered to within the customer's environment. Delivers consistent service levels by exceeding customer expectations and managing customer escalations. Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans. Maintains awareness of all complex service matters including technical solutions implementations and activities. Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment Can explain technical problems and solutions to team/client members. Ensures effective coordination and support between account teams and supporting technical resources. Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer. Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment Public Safety background is a plus Bachelor's degree is preferred PMP Certification or similar is preferred. #LI-JM2 The salary for this role is in the range of $110,000 annually. Basic Requirements 5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience. Associates degree or higher in Computer Science or Business Management, OR 4+ years of work experience in Customer Success related roles. Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this po