Job Information
Expeditors Software Configuration Engineer II (Systems Analyst) - GNS & Transcon Products, IS Operational Experience in Seattle, Washington
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
350+ locations worldwide across 60+ countries
Fortune 500
Globally unified systems
As part of the Operational Experience IS Portfolio, the Ground Network Service (GNS) & Transcon teams are responsible for migrating user functionality from our Legacy systems to our Exp.o system platform.
The software configuration engineering team uses a Transportation Management System where the transportation problem space has been abstracted into an interconnected and highly configurable collection of frameworks. The configuration team follows an SDLC to design and implement logic that controls the behavior of a complex system to meet the required functional behaviors of the business. This role involves business knowledge, systems knowledge, process analysis, systems analysis, and a software development mindset. It also involves participating in the design, hands-on implementation, and support of enterprise-scale software. This role requires strong transportation domain knowledge and the ability to translate business concepts to the technical implementation.
The ideal candidate is a motivated self-starter having sound judgment, strong analytical and problem-solving skills, and the ability to work collaboratively across teams and disciplines. They will also have experience in systems analysis. They communicate effectively with a broad range of audiences with an emphasis on customer service and teamwork. They have a strong attention to detail and quality while executing with a sense of urgency. They seek out new business and technical knowledge, are adaptable to change, and are comfortable working with ambiguity.
Key Responsibilities:
Develop a deep understanding of the exp.o GNS and Transcon Framework
Collaborate with stakeholders to translate business needs and functional requirements into easily understandable technical requirements and effectively communicate those to various technical and non-technical audiences
Actively participate in discussions with agile team(s) regarding the proper scope and features for each release
Understand and document process flows using state diagrams and implement the process flows via configuration
Design and implement efficient solutions consistent with the overall implementation
Collaborate with team members to ensure data and functional integrity across projects and systems within the larger Expeditors ecosystem
Participate in feedback loops, demonstrations, and trainings with users to guide improvements and enhancements to the system implementation and the user experience
Develop a deep understanding of SDLC processes and tools used for configuration
Participate in the definition, refinement, and documentation of configuration best practices
Actively collaborate with others in the configuration discipline to seek out learning, share solution designs, and to stay connected to the overall solution
This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Downtown Seattle
Federal Way
Lynnwood
Bellevue (Factoria)
MINIMUM QUALIFICATIONS
Technical aptitude with a strong understanding of business and functional requirements, as input to enterprise-scale software configuration
Analytical mindset with high attention to detail and ability to work across multiple priorities
Ability to communicate complex ideas effectively (written and verbal), to internal and external customers
Experience with business and technical requirements gathering, process mapping, and gap analysis
Experience with systems and process documentation, modeling, and flow charting
Experience in systems analysis or business analysis
Fundamental understanding of our business with the ability to understand the broader consequences of decisions
Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
Expeditors systems knowledge of ETMS and operational processes knowledge of GNS or Transcon, or comparable operational knowledge in another Expeditors area.
Ability to provide exceptional customer service, research and resolve issues, and demonstrated commitment to continuous learning
Experience with a Transportation Management System or enterprise-scale supply chain software
Experience configuring business process in an ERP solution
Results oriented, willingness to commit to a direction and drive to completion
Experience working with software development teams and processes
DESIRED QUALIFICATIONS
BS/BA in Business or Information Systems (or similar) or comparable work experience
Experience in and understanding of a transportation operations role
Customer-facing background
Demonstrated leadership, analytical, organization, and interpersonal skills
Working knowledge of XML, XSLT, transactional and data integration, Azure DevOps
SAFe familiarity and/or certification
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Expected base salary: $85,000 to $135,000
Expeditors offers excellent benefits:
Paid vacation
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement
Position is full time (40 hours per week) Monday through Friday
Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
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