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The Salvation Army, Silvercrest Management Shelter Monitor - Harborview Hall in Seattle, Washington

DescriptionTHE SALVATION ARMYShelter Monitor/Attendant - Harborview HallJoin a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! Use your administrative and social services skills as a Shelter Attendant / Monitor! The Salvation Army is seeking Shelter Attendant / Monitors to provide care and assistance to shelter residents in King County. This role helps individuals in immediate need and coordinates and responds to crisis and inquiry calls by providing support, information and referrals to individuals seeking assistance with food, shelter and resources. Responsibilities include scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds.The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!The Shelter Attendant / Monitor works closely with participants of the King County Shelter Program. Facilities are clean, monitored with security and supported by King County resources. Whether providing basic needs, services, or de-escalating client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor or designated assistant.This position is full-time and non-exempt and located in Seattle, Washington.Essential Duties and Responsibilities: Respond to crisis and inquiry telephone calls by providing support, information and referrals to other appropriate social service agencies.Provide assistance to shelter residents to ensure a safe environment including compliance with rules and policies.Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.Conduct client intakes and departure processes, as required by department policy.Provide orientation, support and supervision to volunteers.Assist with the orientation and training of new staff, volunteers and interns.Work cooperatively with other Salvation Army staff and programs.Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.Participate in staff meetings.Maintain case records and required forms and reports in prescribed format.Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.Prepare water, coffee, snacks for guests, when available.General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned. Work with Janitorial Staff as assigned.Perform other duties as requested.EXPERIENCE AND QUALIFICATIONSEducation and Work Ex