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Job Tittle: Delivery Executive - Service Delivery Manager

Location : Seattle, WA

Summary:

Service Delivery Manager for QSR client leading global IT support team for their restaurants.

Key Responsibilities:

• Lead Service delivery management and provide flawless end user support for IT Support for a QSR client.

• Ensure timely response and resolution of support requests and incidents within agreed upon service level agreements.

• Implement and standardize IT support policies, procedures, and customer concerns.

• Update and maintain IT Assets, Software, Documentation, Processes, Communications, Vendors, Credentials, and Technology Solutions.

• Collaborate with third-party vendors and services providers to address technical issues.

• Continuously review team performance and improve processes and procedures.

• Act as a crucial point of contact between our distributed team and clients, providing customized solutions based on their specific needs.

• Provide technical support for hardware, software, applications, and related technologies.

• Verify system functionality and follow up on service requests to ensure resolution.

• Collaborate with global teams to prioritize technology and ensure compliance with company standards.

• Manage business and IT collaborators.

Required skills :

• 5 to 7 years of experience leading IT support for retail/ QSR segment.

• Proficient in Point of sale system like Oracle.

• ITIL certification / experience preferred including ITSM tools like ServiceNow.

• Experience with automation using RPA and GenAI good to have.

• Excellent leadership and collaboration skills.

#LI - JE1

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Project Manager

Organization: ERD PPL US

Title: Service Delivery Manager

Location: WA-Seattle

Requisition ID: 076526