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Johnson Controls Inc. Service Champion in Seattle, Washington

What you will do The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Must have attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections. Responsible for processing billing invoices.How you will do it Contact customer to communicate status changesProfessionally field customer complaints and attempt to resolve, involving supervisor when necessaryValidate and perform invoicing transactions for service calls in Oracle based computer systems dailyQualificationsWhat we look forRequired High School diploma or equivalent certification required2 years administrative experienceExperience in Fire and Security or other major industries a plusStrong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPointExcellent verbal and written communication skillsA strong work ethic and ability to communicate effectively with upper managementAbility to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environmentCustomer service mindset and high interpersonal savvy and approachableConsistent pleasant and professional demeanor toward all levels of team membersAbility to complete assigned tasks with a minimum of guidance and oversightAbility to prioritize multiple tasksMust be able pass a pre-employment background and drug-screeningPreferredScheduling experienceJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please viewEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit.JobCustomer SupportPrimary LocationUS-WA-SeattleOrganizationBldg Technologies and SolutionsJohnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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