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Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are seeking an experienced Senior Technical Program Manager who wants to join a team where you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. This role will directly influence the experience of customers when they work with AWS Support.

We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

The tooling and augmentation tech team within AWS focuses on preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause AWS customers to seek help, build self-service tools to resolve their issues on their own without waiting for help from Amazon, and provide SE and CS Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution.

Our team includes product managers, program managers, SDEs, and a range of operational and other specialty roles, and we operate at scale, spanning 50+ global locations.

If you are an innovator who is excited by the opportunity to be at the forefront of redefining the way Amazon enables Customer success. You want to drive change at global scale, impacting millions of users around the world.

We are looking for a Senior Technical Program Manager with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. The leader will be responsible for driving strategic planning and the execution of large, complex launches across multiple organizations.

The ideal candidate is a tenured technical program manager excited about diving deep into really tough problems which are difficult to solve due to their complex and ambiguous nature and designing solutions that solve persistent customer problems. A track record of successfully managing and launching technical products/programs is preferred.

This role requires working with and influencing Amazon product and tech teams across businesses and geographies, that results in a direct reduction in contacts and overall cost savings. The ideal candidate will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact. You will partner with multiple Program, Product and Tech Teams to deliver a better customer experience. You will have the opportunity to create significant impact on our systems, our business and most importantly, our Customers

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Dallas, TX, USA | Herndon, VA, USA | Seattle, WA, USA

Basic Qualifications

• Bachelor's degree in engineering, computer science or equivalent

• 5+ years of technical product or program management experience

Preferred Qualifications

• Master's Degree in Computer Science or relevant Engineering field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.