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Oracle Senior Technical Writer in Seattle, Washington

Senior Technical Writer

Preferred Qualifications

Cloud Infrastructure Group (Seattle, WA / Bay Area, CA)

Primary Location: Seattle, WA

Also considering candidates in the Bay

Area, CA

Oracle’s Cloud

Infrastructure team is building new Infrastructure-as-a-Service technologies

that operate at high scale in a broadly distributed multi-tenant cloud

environment. Our customers run their businesses on our cloud, and our mission

is to provide them with best-in-class compute, storage, networking, database,

security, and an ever-expanding set of foundational cloud-based services.

We seek top-notch,

very senior technical writers with extensive cloud infrastructure knowledge,

deep understanding of software development environments and systems, and experience

documenting large and complex subjects independently. As an early member of

this internally-focused technical content team, you will have significant

influence on content strategy in all areas, including content platforms,

authoring environments, integration with engineering workflows, automation

tooling, and style guide development. You will also collaborate closely with

our state-of-the-art user experience team to go beyond traditional forms of software

development documentation to deliver a ground-breaking overall user experience

for developers across Oracle.

These are exciting

times in our space - we are growing fast, still at an early stage, and working

on ambitious new initiatives. At Oracle Cloud Infrastructure, you can have significant strategic and technical

impact by helping to build innovative technical content from the ground

up. If you enjoy a challenge and seek to influence your work and working

environment, this may be the opportunity for you.

Job Responsibilities

  • Deliver accurate developer-facing documentation

on time and with a high degree of quality

  • Collaborate with the user experience team to ensure that internally-facing

technical content is as discoverable, usable, and pleasing to the user as any customer-facing

content.

  • Work closely with engineers, architects, and technical

program managers as tools and services are developed to author documentation in

real time

  • Contribute to strategic initiatives around authoring

environments, development processes, and automation tooling

  • Work closely with other members of the technical content team

to ensure consistency in workflow and writing

style

Qualifications

  • 5 years of experience

  • Experience documenting highly complex engineering environments

  • Knowledge of cloud concepts and technologies

  • Knowledge of Confluence and HTML and experience

with structured writing

  • Impeccable written English skills

  • Strong team player with outstanding communication,

organization, and interpersonal skills. We believe the HOW is as important as the WHAT.

  • A history of fearless hands-on investigation and product use and a strong customer advocate mentality

  • Comfort with agile,

swiftly changing, dynamic software development

situations

  • Ability to learn new technologies quickly

  • Ability to establish and follow style and usage guidelines

  • Ability to drive, follow, and evangelize cross-team processes

  • Familiarity with software development lifecycles and DevOps

tooling

  • Understanding of transformation engines and content

management systems

  • Experience using distributed source code management systems,

such as Git

  • Experience using enterprise-grade bug tracking systems, such

as JIRA

  • Experience and commitment to capturing and maintaining

institutional knowledge

  • A Bachelor’s degree in a writing-intensive field, or

significant work experience in startups or fast-paced enterprise technology

development environments

Extra Credit

  • Experience

with DITA and topic-based authoring

  • Knowledge of REST principles and design

  • Ability to write code samples in Java

Detailed Description and Job Requirements

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5 years of user assistance development or relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Product Development

Location: US-WA,Washington-Seattle

Other Locations: US-California

Job Type: Regular Employee Hire

Organization: Oracle

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