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Description

Are you passionate about improving the customer experience, and connecting that experience with technology solutions to address customer problems? If so, then join the Amazon Web Services (AWS) Sales, Marketing, and global Services Operations (SMGS Ops) team as technical product manager to become a strategic advisor to your customer and internal technology teams.

The Sales, Marketing, and Global Services Operations (SMGS Ops) mission is to enable the AWS field (“sellers”) organization to be the most efficient and effective in the world. Our goal is to reduce inefficiencies and overall cost of sales while identifying opportunities to accelerate revenue growth. Our team deliver the tools, data, mechanism, and processes that drive new sales strategies to accelerate revenue growth and more efficient cost of sales.

The SMGS Ops team is seeking a Senior Technical Product Manager that will facilitate engagement with the different product and service owners across different organizations on business strategy and roadmap execution, representing the Worldwide Public Sector (WWPS) interest. You will be responsible for driving strategy and engaging with launch partners to scope and build new and enhanced processes and systems across sales, operations, and technology teams. You will actively participate in developing the strategy and roadmap across multiple pillars in the organization and be a key player in defining business requirements, project execution, and launch. You will provide an independent perspective to help create proposals and/or recommendations for the organization and customer leadership team reviews. You will own mechanisms to ensure customer and stakeholder engagement from project initiation, execution, and launch of all SMGS Ops products and services for WWPS, and regular monitoring of progress and resolution of issues.

The role is at the intersection of art and science. The successful candidate thrives in working at that intersection, and will be insatiably inquisitive about our customer experience and connect that experience with cutting-edge technology solutions to address customer problems. You will be a strategic leader for the org and the customer, working closely with technology, UX design, data science, program management, legal, security and finance teams in defining and managing product roadmaps in areas of high complexity.

This position requires that the candidate selected be a US citizen.

Key job responsibilities

• Drive alignment across public sector sellers, operations, and technology product teams.

• Deep dive with customers, product, and operations launch partners to scope and build new and enhanced processes and systems.

• Be well-versed in the wide breadth of our organization’s products and processes.

• Actively participate in developing the strategy and roadmap across multiple pillars in the organization.

• Be a key player in defining business requirements, project execution plans, and launch strategy.

• Synthesize and manage multiple priorities while coordinating stakeholders across numerous teams – our customer, technology, UX design, data science, data platform, program management, legal, and security.

• Analyze and report on product performance and adoption metrics.

• Own mechanisms to ensure customer and stakeholder engagement from project initiation, execution, and launch of all products and services for our public sector sellers, and regular monitoring of progress and resolution of issues.

• Advise on proposals and/or recommendations for customer and our leadership team reviews.

About the team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.